31 January 2012: Natterbox, a pioneering cloud based voice services company, has moved to a new office location, taking up residence in central London. Edging closer to the UK technology hub Silicon roundabout, Natterbox has moved its sales and marketing operations from the leafy suburbs of Surrey, to offices in Warnford Court, located close to Bank, Moorgate and Liverpool Street Stations.

For many organisations, whether large or small, moving to new premises can be a massive headache for employees and customers’ alike – but not for Natterbox. The move was seamless, there was no need to pack up telephones or change the phone number, instead Natterbox is using its flagship Voice Anywhere mobile branch exchange service that provides users with the choice to use mobile phones or other smart devices in the same way they would business or landline phones. This maximises workforce efficiency, improves business operations and provides customers with continuity, which is a key value to retain customers.

The move comes at a time when Natterbox is expanding its business, as demonstrated by the recently announced partnership with Fujitsu to provide UK financial institutions with FSA compliant cloud-based network Mobile Call Recording. Natterbox also recently entered an agreement to serve as an MVNO for Orange and T-Mobile’s combined offering Everything Everywhere.

The change of address will enable Natterbox to get closer to its customers, including Groupon and the Daily Mail Group, and its prospects. This will drive its ultimate goal of transforming the telecoms industry by adding value to voice by providing cloud-based voice solutions to medium and large-sized businesses, thereby allowing them to integrate their telecoms and CRM capabilities to enable better Customer Experience Management (CEM).

Amy Hurn, Head of Marketing at Natterbox: “We have seen our business grow rapidly in recent months and knew that moving to a new office was the next step in our quest to continue to provide first-class customer services and to build stronger relations with prospects. We are in the business of voice and believe in practicing what we preach, using Voice Anywhere was the natural solution.”

26 January 2012: In response to a now urgent need among UK financial institutions, Fujitsu has entered into a partnership with market leader Natterbox with exclusive rights to offer their network-based recording and retention management solution for mobile devices. The joint offering provides full, robust compliance with the FSA mobile communications recording regulation, which came into force on 14 November 2011.

The partnership uniquely combines Natterbox’s market-leading, cloud-based recording and retention product with Fujitsu’s global telecoms expertise, international network of service desks, data centres and world-class business continuity services. It follows a period of consultation with the market that revealed worrying hurdles to full compliance and to understand the types and scale of solution still required to provide end-to-end compliance. Together, Fujitsu and Natterbox offer an on-network solution, which enables flexibility, speed of deployment and a scalable growth path.

“Our conversations with UK financial institutions have shown that there is still wide scale uncertainty among the sector about how to ensure full compliance with the FSA’s regulation and those solutions adopted to date are not fit for purpose,” explained Stuart Rye, associate director, Financial Services, Fujitsu UK & Ireland. “In response to this, we are partnering with Natterbox to offer a robust, network-based recording and retention solution directly to our customers and through channel partners.”

Built with compliance focused retention and ease of retrieval in mind, the solution provides flexible storage options in public cloud, private cloud or on-premise. As a cloud based solution, there is no need for software to be installed on phones, making compliance quick and seamless with a SIM card swap. The solution is phone agnostic, supporting all devices, including BlackBerry and iPhone and being tamper-resistant it provides a solution that prevents users from circumventing recording. It is designed to ensure connection delays and abandoned calls do not occur.

A secure web portal allows administrators to set recording, retention, retrieval, blocking and re-direction policies for their entire mobile user base, groups of users and individual users. The same portal can also give nominated administrators audited access to mobile recordings via configurable approval workflows, incorporating ‘data custodians’ to meet an individual organisations compliance policy.

“Following two years of intensive development, our compliant, network-based technology is the solution financial institutions in the UK, still desperately require,” stated Neil Hammerton, CEO, Natterbox. “However, compliance changes for mobile call recording have only just begun and our partnership with Fujitsu is focused on global opportunities and the next phase of voice recording and reporting.”

Job Title: Software Engineer
Reports to: CTO
Based: London or Oxted, Surrey

Job objectives: Design, develop and maintain quality software code, which contributes towards the evolution of the company’s core product suite.

Responsibilities

• Contribute towards the creation of product design specifications.
• Write quality source code to be delivered on times which meet defined project standards and deadlines.
• Perform unit testing on source code where required, prior to handover to test/ quality assurance teams.
• Perform maintenance on source code, analysing and fixing bugs where necessary, whether they be raised internally or in the field.
• Design and implement custom enhancements for specific customer requirements.
• Active participation in, and contribution towards:
  • technical documentation
  • code reviews
  • design reviews
  • team review meetings
  • project planning input
  • management information
• Perform occasional evaluation of new technologies and methodologies for use within the product set.

Personal Profile

Education and Qualifications

Essential
Degree-level intellect

Experience
Essential

• At least 3 years working within a C/C++ Linux development environment.
• 2 years development experience using PHP 5.x.
• Demonstrable experience of designing and implementing systems software in a similar Telco environment, using appropriate VOIP technologies, e.g. FreeSWITCH, Asterisk, etc.
• Experience in converting requirements to design specifications.

Desirable

• Development and design of products for high performance environments.
• Previous experience of working in an “agile” development environment.

Skills
Essential

• Good working knowledge of VOIP protocols including SIP and RTP.
• Experience developing in a LAMP (Linux, Apache, mySQL, PHP) environment.
• MVC development frameworks.
• Knowledge of LUA, Jscript (SpiderMonkey).
• Utilisation of the PHP XML DOM including such concepts as XPATH, XSLT, etc.
• Development experience on Linux platforms (Centos Prefererred).
• Expert knowledge of MySQL query optimisation.

Desirable

• Working knowledge of technologies including Apache, Socket & Thread based programming, OpenSSL & LDAP.
• Operational administration skills of mySQL application.
• Good technical documenting skills.
• Spec file creation (packaging).

Personal attributes
Essential:

• Self starter able to make progress with minimal supervision.
• Ability to take on and enhance existing engineering code, as opposed to requiring re-writing it.
• Analytical and methodical.
• Ability to work within a team environment with good communication skills.
• Mindful of attention to detail.
• Able to prioritise and work within tight time scales in order to meet deadlines.
• Can accept and act upon constructive criticism.

Desirable:

• Able to work under pressure.
• Flexible approach to work./li>

Personal circumstances
Essential:

• Due to the nature of the company’s products and services, the jobholder must on occasion, be willing and available to work extra hours if the needs of the company require it.
• Present an acceptable appearance at all times.
• Live within commuting distance of Oxted, Surrey or London Office.