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The team have spent months training and every spare hour has been spent on the bike.  To help the team stay committed to training, Natterbox has also supplied their London2Paris cycle kit, photos to follow.

Wishing the team the best of luck!

Natterbox

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We are also exhibiting at the main show so please come along to our booth to find out how we integrate voice with Salesforce. We enable CRM users to manage their calls in Salesforce, including call backs. We also populate Salesforce.com with call activity and recordings from mobile and landline phones against the correct contact, opportunity or account. Your data is enhanced with accurate voice records that include time of call, location of call, talk time etc and we save you time because employees no longer have to manually input this information. Intelligence from Natterbox’s cloud voice platform and knowledge from Salesforce, together, create the ultimate customer experience

Here are some pictures from the after party last year…

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Natterbox’s APAC team, based in Syndey, is presenting about how Natterbox puts Salesforce.com at the front and centre of your organisation by integrating Salesforce.com with your telecoms on 18th April 2013. Natterbox offers seamless, cloud-powered mobile and landline voice integration with Salesforce. Users will find out how Natterbox can integrate either your existing phone system into Salesforce or how Natterbox can deploy a PBX managed within Salesforce. Users can manage their calls in Salesforce including answering calls (with customer records screen-popped to assist the caller), click-to-dial and managing their call-backs. Additionally, intelligence from Natterbox’s cloud voice platform and knowledge from Salesforce, together, create the ultimate customer experience, this will also be explored in the session.

Why attend?

• Network with Salesforce.com executives and the Salesforce community
• Find out how Natterbox integrates telecoms with Salesforce CRM
• Learn how Natterbox automatically populates call activity, including recordings, into salesforce
• Explore intelligent call routing based on CRM customer information ie/ if user busy, direct customers to alternative account manager rather than voicemail
• Discover end-user control of voice within the CRM with CTI features such as hold or transfer
• Find out more in advance on our website here

User Group Location

Salesforce.com
Darling Park – Tower Three
Level 11
201 Sussex Street
Sydney, NSW, 2000

Claim your free coffee

A list of everyone that has registered to attend (by midnight on the 17th April) will be given to Paradiso Café. Simply turn up at Paradiso give your name and you will receive your free coffee. (Paradiso Cafe – Entrance to Tower 1, Darling Park, Corner of Sussex and Market).

There is still time to sign up: please register here

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The site is fully responsive to whatever device you are using from the latest smartphone to an outdated PC. You can click-to-call from mobile devices and telephone numbers are localised globally, so no matter where you are, you can always give us a call.

We hope you have time to browse the site but, if you’re tight for time, we recommend having a quick look here…

Try our quick demo!

We wanted to give everyone the chance to quickly experience how Natterbox personalises the customer caller experience. You’ll also get the opportunity to try some email and SMS call alerts as well on-demand call recording and play back. You can get started straight from the website.

We integrate mobile and landline calls with CRM systems such as Salesforce

See that in action here.

New customer case studies now live

Find out why our customers’ love Natterbox here.

We hope you like the site as much as we do. To be re-directed to our homepage, please click here.

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Natterbox Voice Integration with Salesforce.com

For the third year running, Natterbox will showcase it’s mobile and landline call integration with Salesforce.com in the Cloud Expo. Natterbox integrates either your existing phone system into Salesforce or it can deploy a PBX managed within Salesforce. Users manage their calls in Salesforce, including call backs. Intelligence from Natterbox’s cloud voice platform and knowledge from Salesforce, together, create the ultimate customer experience.

• Find out how Natterbox integrates telecoms with salesforce CRM
• Learn how Natterbox automatically populates call activity, including recordings, into salesforce
• Explore intelligent call routing based on CRM customer information ie/ if user busy, direct customers to alternative account manager rather than voicemail
• Discover end-user control of voice within the CRM with CTI features such as hold or transfer

To learn more, please explore our website.

Customer Company Tour London

A taster of what you can expect on the day…

• Dedicated sessions for sales, marketing, customer service, IT and developers
• Free hands-on training sessions
• Industry sessions for Banking, Insurance, Telecommunications, Media, Retail, Utilities and Public Sector
• Real customer stories, demonstrating real ROI
• 100s of Salesforce and partner solutions in the Cloud Expo – including Natterbox!
• Networking with thousands of peers and experts

Register

The Salesforce.com Customer Company Tour London is a free event. To register, please sign up here.

After-Party

Following the success of last year, Natterbox is  hosting an after-party on-board the luxury Silver Sturgeon yacht after the main show, more information to follow.

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Jark Group reported that 80% of employees spend 75% of the working day on the phone, making it vital the telephony service selected needed to be efficient, scalable, personalised and most importantly, reliable.

Both companies were looking for a complete, scalable and personalised telephony systems to implement internationally. Recruitment relies heavily on telephone conversations so the system had to be completely reliable, simple to use and dynamic.

Neil Hammerton, CEO and founder of Natterbox said, “Recruitment is such a personalised service, with a high proportion of working time spent on the phone or at face-to-face meetings. Powering your staff with simple to use technology which detracts from admin and makes calls both internal and external as efficient as possible can have huge effects on productivity and targets in such a communications driven industry”.

Harris Global, a young, incredibly fast growing firm required a scalable solution to keep costs manageable as the company experienced growth. The telephony service needed to provide an enterprise professional service to its staff and clients but with an SME budget.

“Natterbox’s VoiceANYWHERE delivers on traditional telephony requirements but what surprised us was the level of control it gives us. Now we can re-route calls in seconds, send a voicemail to our email and prioritise important callers” said James Hotston, Director of Harris Global. “Being able to buy the service on a user by user basis allowed us to better manage cash flow. Even though we started small we were fully equipped with all the features of an enterprise consultancy. We are now a much bigger operation but we would never move telephony in-house as this provides many features that a traditional PBX couldn’t handle, such as complete business continuity and disaster recovery for our business critical telephony service.”

Jark Group was looking for a complete telephony solution to give the business, that includes several, specialist subsidiaries, a united voice.

“Being part of a Group means that our brand and team culture is important to us; so we required a flexible system that would deliver a consistent user experience to employees and customers. Also, from a management perspective, with Natterbox we now have a Group overview of telephony activity for all the subsidiaries, at the click of a button, regardless of location,” said Danny Parr, Group Support Director. “Now, we have the ability to control our outbound telephone number presentation and short-code dial across the entire group. We’ve set up call policies to email or text missed calls to certain team members or groups, improving efficiency. It’s this level of detail where we noticed the quality of Natterbox’s offering. It’s enterprise-class telephony that would have cost us a fortune to deliver ourselves on-site with a traditional PBX, and even then, the feature set would be greatly reduced.”

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Natterbox has been nominated for the ‘Cloud Computing Innovation of the Year’ award and also, in conjunction with our client, a large-German bank with London offices, our technology is represented again for the ‘Compliance Project of the Year’ award.

Natterbox’s on-network Mobile Voice Recording is fully compliant with regulations stating that financial institutions must record trader communications for inbound and outbound mobile communications. In the UK, this legislation affects all financial institutions, previously referred to as FSA compliance, although that has now been updated to the Financial Conduct Authority (FCA). A new US Dodd-Frank reform is applicable to any financial institution globally that wants to trade with the USA; again requiring all mobile voice communication to be recorded. The Natterbox service is delivered on-network which means there are no call delays, worries about users circumventing the recording or changes in user experience. The service is cloud based so there are no apps to download or software to install and it works internationally on any phone device.

Now in its 13^th year, the Fstech Awards take place Wednesday 17^th April. Whatever the outcome, this great achievement but fingers crossed we are winners on the night! We wish everyone nominated great success in a few weeks.

Find a full list of those shortlisted here including more information about the night.

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