Cloud based telephony

A scalable, global hosted telecoms service that delivers the following benefits:

• Customer communications from anywhere
• No geographic call routing boundaries
• Scalable service
• Unites multiple office locations giving callers a consistent experience
• Allows home workers to operate successfully
• No capital outlay
• Protection from communication disruption

Overview

Provides full PBX features plus significant extra benefits without the upfront costs and maintenance charges associated with internal PBX systems. As a hosted service extensions are not limited geographically and an extension can be a PSTN phone, IP device, mobile phone or even a PC/Mac.

As the service operates in secure data centres and not end customer premises, disaster recovery is provided in the event of issues affecting those premises.

Features

• Dynamic call routing
• Call recording
• Messaging service
• Call archiving
• Call blocking by type
• Time of day routing
• Call forwarding
• Unlimited global numbers
• Voicemail (access via email,web, phone)
• Instant online call logs & reports
• Switchboard
• Instant control via web control portal
• Optional CRM integration with ‘Voice Integration’
• Inbound and Outbound call management