Accordance selects Natterbox for new Telephony System with seamless Salesforce™ integration
London, 6th December 2018, International VAT consultancy and compliance specialist Accordance, has selected Natterbox to deliver an entire new telephony system with innovative Advanced Voice Services (AVS) to provide seamless Salesforce™ integration for over 100 Accordance users.
Natterbox is the world’s first telephony platform 100% integrated inside Salesforce, supporting desk-phones, soft-phones and web phones. The organisation is changing the way customers engage with their clients, through cloud telephony that delivers a personalised phone experience for customers.
Barry Reynolds, Head of IT, Accordance comments: “We looked at all options including BT Cloud Voice. We selected Natterbox because of their leading Salesforce integration and excellent customer services. We have been delighted with their swift and efficient replacement of our PBX with a new, flexible cloud based solution. This has saved us significant time and effort during our recent office move – we left our old office on Friday and were ready to send and receive calls the following Monday.
“I have been in IT many years and have seen how long it takes to set new systems up. This is not the case with the Natterbox AVS – it has been effortless and rapid to deploy. With AVS our sales team can make and receive calls directly within Salesforce – increasing efficiency, as no need to swap between systems. We operate cross border, with many customers outside the UK. The ability to detect French and German phone numbers means we can answer calls in the right language, enhancing our customer service.”
Ian Moyse, UK Sales Director, Natterbox adds: “I am extremely proud of our team who delivered an entire new phone system in under seven weeks. This enabled Accordance to move office without the headache of cabling an ageing PBX. We have also been able to tailor AVS to reflect the Accordance user proprieties and to enable the organisation to provide their customers with a greatly enhanced user journey and experience.”
Natterbox AVS feature modules include:
- AVS Cloud PBX
- AVS Contact Centre including Web Phone
- AVS CTI
- AVS Record
- AVS Numbers
- AVS Global Calls
AVS is available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ
Accordance is an international VAT consultancy and compliance firm enabling businesses to trade internationally by making it simpler to manage cross-border VAT.
Accordance was founded in 2006 in response to Europe’s rapidly changing VAT situation and on the principle that VAT consultancy work should be delivered in the context of compliance requirements, and that compliance services should be provided with attention paid to broader VAT positions.
Reaching across Europe, but managing all work from an accessible and responsive hub in the UK, Accordance work with a range of international FTSE 100 and Global 500 businesses.
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle and Legal & General.