Australia’s Best Online Travel Company Selects Natterbox For Full Visibility of Calls, Availability and Business Insights
Sydney – 13th February 2018, Natterbox today announced that TripADeal, Australia’s Best Online Travel Company (NTIA 2017), has chosen Natterbox to support their office move, clean desk policy and extensive reporting requirements.
Built on the Salesforce Platform, AVS reduces dependencies on telecoms and IT and puts the phone system and contact centre into the hands of Salesforce administrators who can enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data in Salesforce to meet growing expectations for immediate and personalised service.
Rich Johnston, Co-CEO commented; “We have invested in Salesforce heavily and we needed a phone and contact centre solution that would enable us to follow the cloud approach for the business. We have scaled rapidly and intend to continue to do so, Natterbox enables us to scale easily across geographies and speed up customer engagement.”
“We use Natterbox’s webRTC phone across the business and use the contact centre features to route calls via Salesforce data to the last agent that spoke to a customer. We take several hundred inbound calls per day for both customer services and new bookings and being able to communicate in a speedy and effective manner with our clients is paramount to delivering the best possible service.”
“We moved from an on-premise PBX solution to the Natterbox Platform, entirely managed from inside Salesforce. Deployment was simple and straightforward, and we now have the ability to report on what is happening in the business.”
Charles Heunemann, Managing Director Asia Pacific, Natterbox adds, “TripADeal have been recognised by the Australian Financial Review as the fastest growing company in Australia for two years running and we were very excited to be chosen as their Salesforce telephony and contact centre partner.”
Natterbox AVS allows sales and service agents to provide greater levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records. All AVS reporting is inside Salesforce, so includes the breadth of Salesforce reports that enable an organisation to easily analyse and report on sales and marketing metrics.
Natterbox AVS feature modules include:
- AVS Cloud PBX
- AVS Contact Centre including Web Phone
- AVS CTI
- AVS Record
- AVS Numbers
- AVS Global Calls
AVS is available to download on the AppExchange.
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
TripADeal is Australia’s Best Online Travel Agency (NTIA 2017). We make travel dreams come true by offering bucket list adventures at unbelievable prices. Whether it’s a guided tour of China, luxury river cruise through Europe, accommodation in Bali, or a local getaway, TripADeal offers something for everyone.