BizSpace Selects Natterbox to Enhance Its Customer Service Offering
BizSpace will roll out Natterbox’s cloud-based telephony system across its 100+ UK locations, enabling its workforce to improve the service it offers to both existing customers and prospects.
London, 3 March 2020 – BizSpace, the UK’s largest provider of flexible workspace, has partnered with Natterbox to streamline its customer sales and service infrastructure. BizSpace will roll out Natterbox’s cloud-based telephony system across its 100+ UK locations, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects.
Following several new site and customer acquisitions, BizSpace was looking for a platform to unify its disparate phone network, which was creating challenges for internal and external communications. By implementing Natterbox’s cloud-based telephony platform, BizSpace will have one holistic phone system – simplifying and enhancing its customer service offering.
Natterbox will enable the company to easily track and route calls to the appropriate employee as quickly as possible regardless of their location.
Natterbox will also support BizSpace employees by empowering them to work effectively in multiple locations. One of the greatest challenges the company faced with its existing systems was the inability to accommodate staff on the go. Due to the nature of the business, employees often move between BizSpace locations and use various mobile devices and desk phones. Natterbox will enable the company to easily track and route calls to the appropriate employee as quickly as possible regardless of their location, while also making them more responsive to new business leads.
BizSpace selected Natterbox for its market-leading technology, flexibility, and client partnership ethos, after a competitive review process.
Mark Gilbert, Head of IT at BizSpace, comments: “Throughout our diligent review process, we met with a number of telephony providers. As well as being the most aligned with Salesforce, our key business platform, we were also very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers through Natterbox.”
Ian Moyse, EMEA Sales Director, Natterbox comments: “It’s not unusual for companies with staff working across multiple locations, such as BizSpace, to struggle with legacy technologies, especially in telephony. Cloud is the obvious solution and many businesses are now realising the move to cloud telephony offers greater opportunity for their business. Natterbox will not only help BizSpace to solve the fundamental issues of disparate locations and mobile users but will also enable its staff to impress customers by using the intelligent platform to personalise and speed up customer interactions.”
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
- BizSpace was founded in 2000 with one site and today has over 100
- BizSpace offers flexible, short-term agreements across 2,500 offices and 3,500 workshops in business centres and trading estates across 6m sq ft in the UK
- BizSpace makes it simple for its customers – affordability, simplicity and a range of support services, a single bill each month with no hidden costs, within a supportive community
- BizSpace has a diversified customer base of over 4,000 micro-businesses and SMEs representing all sectors of the economy
- Further information is available at www.bizspace.co.uk or by following @BizSpaceUK on Twitter