Press Release
Natterbox Closes Record-Breaking H1 2021 with 152% Year-on-Year New Business Growth
Natterbox Team
Chicago, U.S. – July 20, 2021 – Natterbox, an expert voice solution for Salesforce, today announced a record-breaking first half of 2021 with 152% year-on-year new business growth (‘YoY Growth’). This accelerated trajectory was a result of significant investment in people and product innovation as part of Natterbox’s continued vision to exceed customer expectations by connecting voice to the world’s #1 CRM platform.
Natterbox additionally saw an impressive 253% YoY Growth in its U.S. market and 119% YoY Growth in EMEA. Natterbox has also reported 314% YoY Growth in customer expansion, indicating exceptional renewals and expansion within its customer base. Natterbox’s record growth is directly related to the industry-wide trend towards the flexibility, reliability, scalability, security and savings associated with cloud-based voice technology.
Natterbox creates world-class, personalized customer experiences that increase organizations’ bottom line. Natterbox’s industry-leading functionality empowers global organizations to unlock the full potential of Salesforce and transform their sales and service efficiency by intelligently changing how they engage with customers. Natterbox is natively integrated inside Salesforce and continually releases product enhancements to deliver standout voice technology and needle-moving productivity features. These latest solutions include:
- Natterbox Mobile: provides flexibility to work anywhere on any device, with all calls tracked inside Salesforce
- Natterbox Insight: intelligent speech analytics with voice transcription and sentiment analysis to optimize remote call coaching and improve customer experience
- Microsoft Teams Connector: integrates Teams into the Salesforce platform for complete call visibility
As a fast-growing company, we were looking for a calling platform that was not only fully integrated with Salesforce, but one that also offered us a strong foundation and enough customization for us to be able to offer our customers an exceptional calling experience. Natterbox ticked both boxes.”
Simone Santiago, Operations Lead, Customer Engagement, Yoco Technologies
High investment in scalable cloud technology has enabled Natterbox to welcome industry leaders like The Access Group, Keyloop, and Yoco Technologies to its growing roster of global enterprise and midmarket customers.
The Natterbox team has spent significant time considering our needs and building a solution best aligned to our business requirements. We’re looking forward to this partnership and providing a more comprehensive, sophisticated telephony solution to our teams and customers.
Matt Leggett, Head of Digital Transformation, The Access Group
Further supporting this rapid growth, Natterbox has increased its regional headcount in the U.S. 71%, with significant investments in technology, sales, and customer success. Steve Holton joined as Chief Business Officer and President at the onset of 2020 and has been at the forefront of Natterbox’s multi-regional success. With his proven track record of scaling cloud-based CRM businesses, he has led Natterbox into triple-digit growth.
We’ve had an incredible first half of 2021, by far the best in Natterbox’s history. We’re on an exciting trajectory, with strong business growth across all products, regions, and customer sizes – all of which validates our market-leading technology and the transformative role our solution has on our customers. We’re continuing to invest, evolve and innovate to ensure we deliver the most amazing voice experience on Salesforce.
Steve Holton, Chief Business Officer and President, Natterbox
Building on this success, Natterbox has several innovative product announcements for H2 that will further push the boundaries of exceptional customer experience through their advanced voice solution.