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Natterbox wins Salesforce ‘Demo Jam’ – building a live contact centre in just 3 minutes

Thunderfoot Dev

London, May 18 2017 Natterbox has won the prestigious Salesforce ‘Demo Jam’ at the Salesforce World Tour – London, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner.

Natterbox was one of 6 respected AppExchange partners chosen to demo their product. Contestants had just 3 minutes to demo capabilities so Natterbox CEO, Neil Hammerton, took to the stage to demonstrate how easy it is to set up a contact centre 100% native in Salesforce with Natterbox latest release Advanced Voice Services (AVS).

Neil started the demo by inviting the audience to volunteer to be Natterbox contact centre staff by using their mobile phones to text their first name into Salesforce to create a user record and then quickly set them up as contact centre agents in Salesforce. He then provisioned a new London phone number that would allow a volunteer customer to call into the instant Natterbox contact centre.

Natterbox AVS put the audience caller into a live call queue where the call was first routed to Natterbox’s new WebRTC phone in Salesforce, before it was automatically distributed to the audience contact centre audience volunteer mobile phones, who then received a personalised call greeting them by their name. The first volunteer who accepted the call won a bottle of wine for their participation.

Natterbox AVS is a complete business phone system & contact centre 100% natively embedded in Salesforce. Administrators can create and manage their entire phone system, create caller journeys and buy numbers through Salesforce. No Hardware. No Software.

Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange.