Tour Operator VIVID Travel Selects Natterbox as Telephony Provider
London – 27th November 2017 – newly launched bespoke tour operator, VIVID Travel www.vivid.travel has selected Natterbox as its telephony provider. Natterbox Advanced Voice Services (AVS) will enable VIVID Travel to provide clients with the highest level of customer services via an intelligent telephony system which provides a tailored telephony experience from within Salesforce™.
The brainchild of Kane Pirie and Adam Gill, previously CEO and CTO of Travel Republic, VIVID Travel offers a vast range of holiday experiences that can be combined into one trip and will open up bespoke holidays to Asia, Latin America and Africa to a wider market. The business is built around ‘Travel Designers’ who source and design individually created holidays for customers based on in-depth knowledge of the relevant countries having lived in these countries themselves.
Commenting on the launch of VIVID Travel CEO, Kane Pirie: “We want to offer our clients the best customer experience in the industry. Key to this is partnering with technology innovators such as Natterbox. We will use their advanced systems to provide an exceptional telephony experience with features such as connecting callers immediately to the Travel Designer dealing with their bespoke holiday. Natterbox AVS also provides us with straightforward global telecoms scalability – ideal to support our international growth plans.”
Ian Moyse, UK Sales Director, Natterbox adds, “We are excited that VIVID Travel has selected Natterbox as its telephony provider. VIVID Travel is a new, innovative travel retailer and we are delighted that their team recognised the market leading capabilities of our AVS solution. AVS will enhance their customer service experience and make it extremely easy to globalise operations and provide extended hours or follow-the-sun support services, as and when VIVID Travel requires.”
With offices in Guildford and London, VIVID Travel plans to open overseas in 2018, starting with Cape Town, South Africa.
Natterbox AVS feature modules include:
• AVS Cloud PBX
• AVS Contact Centre including Web Phone
• AVS CTI
• AVS Record
• AVS Numbers
• AVS Global Calls
AVS is available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ
For more information on booking bespoke holidays and inspirational trips with VIVID Travel contact the team on 01483 319333 or visit www.vivid.travel
ABOUT VIVID TRAVEL
VIVID Travel (www.vivid.travel) is a new travel retailer offering bespoke holidays to Asia, Latin America and Africa that are unique to each customer. Every holiday is individually created for each customer and will provide an exciting combination of different experiences and accommodation, including beach, city, wildlife, adventure and activity. VIVID Travel is owned and founded by Kane Pirie and Adam Gill.
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle and Legal & General.