Sydney, 23rd April 2020: Founded in 2007, buyMyplace are transforming the way Australians buy, sell and rent property by removing the need for traditional real estate agents and enabling the property owner to keep 100% of the profits. buyMyplace put people in control of their most important asset, their home and have now rolled out Natterbox’s cloud-based telephony and contact centre solution for its team of experienced property specialists.
buyMyplace had outgrown their legacy CRM system and were transitioning to Salesforce Service Cloud. A fully integrated phone system and contact centre that integrated with Salesforce Omni-Channel was imperative to the transition.
buyMyplace’s highly competent technical team were already experienced in telephony solutions and had a clear vision of the functional capabilities they needed from their contact centre solution, to accelerate the growth of their business. After reviewing several solutions, the company selected Natterbox for its ability to align with buyMyplace’s vision of transforming the real estate market and ensuring their customers continue to receive endless rewarding experiences.
Rose Schiavelle, CEO, buyMyplace comments: “At buyMyplace, our customer is at the heart of everything we do. As a result, we’re always looking for ways to innovate and enhance our existing service offering in line with the changing needs of our customers. As well as adapting to customer needs, we’re also passionate about creating a productive environment for our sales and customer service team; an environment which is becoming more fluid. Our partnership with Natterbox gives us the ability to be agile and be responsive to these dynamic trends to deliver the best service possible.”
Charles Heunemann, MD & VP Asia Pacific, Natterbox comments: “Natterbox salutes the buyMyPlace vision to transform the way Australians buy, sell and rent property and we are thrilled to be selected to support their mission”.
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
buyMyplace was established in 2007 with a big ambition of empowering Australian property owners take control of selling their properties professionally without the use of a real estate agent. Over the past 10 years, the company has established itself as a market leader in this space, having helped over 6,000 vendors sell over $3 billion worth of property and delivering savings to its customers of over $74 million in agent commissions. Part of the buyMyplace philosophy is their belief that there is nobody better placed to sell your property than the person who has lived in it for years – you. The buyMyplace team are dedicated towards helping their customers generate the best possible results; providing expert tips, advice and guidance along the way and supporting customers to achieve excellent results in selling their biggest financial asset.