This strategic partnership brings together best-of-breed technology from Natterbox, with Changi’s expertise in the field of business consultancy, to provide customer service agents with the tools they need to deliver exceptional customer experience during their interactions. Improved access and visibility to important information enables them to offer a more personalised, accurate and connected service.
This will be particularly attractive to organisations in the large, and growing, gaming sector where the levels of customer service experience helps set them apart in a highly competitive market. Following the recent opening of a Changi Consulting office in Malta, this partnership marks an exciting time for both companies as they look to expand service capabilities in this and other target sectors.
Neil Hammerton, CEO and Co-Founder of Natterbox commented: We’re delighted to be partnering with Changi Consulting. Its expertise marries perfectly with our technology and vision of providing solutions to create the quality of experience that customers now expect everywhere, all the time when interacting with companies.
Arash Malmaci, Head of Business Development at Changi Consulting added: At Changi Consulting our aim is simple; deliver great customer service and help our clients differentiate their proposition. Natterbox’s technology bolsters our offering and allows us to present an intuitive and effective technology solution to help meet customer expectations.
Changi and Natterbox are also set to host their first joint event as partners. At this event both will be discussing the power of integrated solutions in delivering exceptional customer experience. The event will be taking place at 9:00 am, Thursday 29 March 2018, and will be hosted in the Hilton Hotel, Vjal Portomaso, St Julian’s PTM 01, Malta. Further details can be found here: http://www2.natterbox.com/Malta_Why_Win_Customers_Q1
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
About Changi Consulting
Changi Consulting is a reputed, trusted Salesforce Gold Consulting partner in the EMEA region . We are focused on delivering innovative cloud-based Sales, Service and Digital Marketing solutions to help you succeed. With over 15 years of Salesforce experience and team of highly dedicated and certified consultants we strive to help deliver success and build trust among our community of customers