Computer Telephony Integration. Natterbox for Salesforce CTI ensures complete data capture both automated call data and agent entered data using short codes and an interface that reduces clicks dramatically, increasing user productivity, typically by many minutes per call. All data captured is pushed seamlessly into the Salesforce record and is thus easily reportable on from within Salesforce native reports.
Key benefits for your customers
Give the very best service to your prospects and customers with data at your agents’ fingertips.
Faster resolution of enquiries as the sales or service agent has instant access to their full service history so they don’t need to keep repeating themselves to different representatives.