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Natterbox Exchange 2018 Highlights

On 15 November 2018, Natterbox hosted our first Natterbox Exchange event at the Magic Circle Headquarters in London. We were joined by customers and peers alike for an afternoon full of ...

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The History of the Call Centre – An Animated Timeline

From the time Alexander Graham Bell first successfully tested his telephone in 1876, to the emergence of the first Automatic Call Distributors (ACD’s) in the 1950’s, telephony has ...

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Natterbox supports Action for Children this Christmas

We’re supporting Action for Children this Christmas. In 2017, this great charity helped 300,000 children and young people in need. We’ve had a fantastic year at Natterbox so well as ...

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Have we lost the art of communication?

When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone.  We’re expected to converse with machines and not get frustrated when the machine doesn’t ...

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How businesses can enhance customer service using new technology

The saying “the customer is always right” is one that has been drilled into those who work in customer service for as long as we can remember. Initially coined in the early 1900’s by pioneering ...

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Are we in danger of losing the softer side of customer service?

Article by Natterbox APAC VP Charles Heunemann. In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the ...

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Thinking outside the box to reduce the talent shortage

Targeting a wider pool of potential employees can never be deemed a disadvantage for employers in the tech industry. Neil Hammerton, CEO and Co-Founder, Natterbox, gave his opinion on how ...

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Why voice conversations are a vital piece of your digital strategy

Written by Charles Heunemann, Managing Director VP Asia Pacific at Natterbox Limited It’s hard to believe that less than 50 per cent of CRM sales updates actually make their way into the CRM, but ...

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Sales Leadership Marginal Gains

What edges can you get in the increasingly competitive sales environment? Communication is key and we live in a multi-channel world, is this benefiting or hindering your sales effectiveness? Do ...

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