The power of human connection: why customers want you to save the day
Charles Heunemann, Managing Director, Vice President Asia Pacific for Natterbox Limited In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots ...View
Exploring the “What ifs” of insider security threats
No industry is immune from the risk of malicious activity from business’ own staff. The “Employee FraudScape” report produced by CIFAS show statistics that there was reports of 585 fraud ...View
The Global Enabler: The technology you need to take your business to the world
As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” While it may be all well and good for the billionaire serial-entrepreneur to ...View
PCI Pal: Insider threats – is your business at risk?
After renewing his broadband subscription over the phone with a reputable internet service provider, Karl Nelson did not expect to be contacted by his bank regarding recent “fraudulent ...View
Natterbox relegates phone anxiety to the past with Mindful AI
London – 1st April 2019; Natterbox, a leading provider of global voice cloud services, has today announced the addition of a new Mindful AI capability designed to address and soothe the ...View
How do you get a 360° CRM view of mobile phone activities?
Ian Moyse, EMEA Sales Director Natterbox In today’s business world, who does not have a mobile phone? Whether it be a company provided device or increasingly a BYOD (Bring Your Own Device), this ...View
What does Brexit mean to Natterbox?
We can’t escape it, with Britain’s departure from the EU rapidly approaching, all media attention is focused on what will happen next as the Country sits back and awaits uncertainty. So, as ...View
Does the Contact Centre have a future?
With the rise in such a variety of communication devices, does the Contact Centre really have a future? In today’s society, we take for granted the vast amount of smart technology that surround ...View
Trading Places at Natterbox
Natterbox is always committed to our Corporate Social Responsibility and we regularly find ways to give back to those less fortunate than ourselves. Our Summer Experience in July enabled us to ...View