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Are You Catfishing Your Customers?

For the first year, I’ve found myself watching Channel 4’s The Circle, and it’s fascinating to see how the players interact with one other by text message alone. I was unsure what to expect, ...

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Nurturing Higher Customer Lifetime Value One Conversation at a Time

Your customer is not a commodity From all reports, we are experiencing a ‘retail recession’ and figures show that consumer confidence is plateauing. So now, more than ever, maintaining a healthy ...

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Highlights from the Natterbox Summer Experience 2019

On 4th July 2019, Natterbox hosted our annual Summer Experience charity day in Oxted. We aimed to have a day full of exciting experiences whilst supporting the wonderful local charity Chartwell ...

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Improve your voice, improve your customer service

How essential is your business’ telephone? Despite an increase in the adoption of digital communications, the telephone is still the prevalent choice when it comes to reaching out. Whether it’s ...

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Natterbox Berlin Customer Cruise

On 21st May, Natterbox hosted a Customer Cruise on the River Spree in Berlin. Germany continues to be a key market for Natterbox, so it was great to have a number of customers from the region ...

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The power of human connection: why customers want you to save the day

Charles Heunemann, Managing Director, Vice President Asia Pacific for Natterbox Limited In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots ...

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Exploring the “What ifs” of insider security threats

No industry is immune from the risk of malicious activity from business‘ own staff. The “Employee FraudScape” report produced by CIFAS show statistics that there was reports of 585 fraud ...

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The Global Enabler: The technology you need to take your business to the world

As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” While it may be all well and good for the billionaire serial-entrepreneur to ...

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PCI Pal: Insider threats – is your business at risk?

After renewing his broadband subscription over the phone with a reputable internet service provider, Karl Nelson did not expect to be contacted by his bank regarding recent “fraudulent ...

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