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How businesses can enhance customer service using new technology

The saying “the customer is always right” is one that has been drilled into those who work in customer service for as long as we can remember. Initially coined in the early 1900’s by pioneering ...

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Are we in danger of losing the softer side of customer service?

Article by Natterbox APAC VP Charles Heunemann. In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the ...

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Thinking outside the box to reduce the talent shortage

Targeting a wider pool of potential employees can never be deemed a disadvantage for employers in the tech industry. Neil Hammerton, CEO and Co-Founder, Natterbox, gave his opinion on how ...

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Why voice conversations are a vital piece of your digital strategy

Written by Charles Heunemann, Managing Director VP Asia Pacific at Natterbox Limited It’s hard to believe that less than 50 per cent of CRM sales updates actually make their way into the CRM, but ...

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Sales Leadership Marginal Gains

What edges can you get in the increasingly competitive sales environment? Communication is key and we live in a multi-channel world, is this benefiting or hindering your sales effectiveness? Do ...

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Meeting Customer Experience Expectations

Customer expectations are higher than ever before: ‘80% of customers say the experience a company provides is as important as its product and services’ – (Source : Salesforce State of the ...

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[VIDEO BLOG] Getting Business Insights From Telephony Data

Big Data, Data Analytics and Data mining are big terms that often sound like they are only for the ‘giant corporation‘ and put people off of the actual doing. Getting clear business insights ...

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Which Road Is Your Customer Experience On?

Written by Ian Moyse, Sales Director Natterbox Who would have thought that in 2018, with all the technological evolutions we have already lived through in the past 10-15 years, from Cloud ...

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10 Tips For Slicker Call Handling & Improving Customer Experience

Written by Ian Moyse, Sales Director Natterbox In today’s world of social media, Amazon, Uber, Airbnb and the like, smartphones, tablets, touchscreens and Smart TV’s is it any wonder that as ...

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