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Natterbox Review: Q&A with Reconomy

We interviewed Graham Stone from Reconomy at our Natterbox Exchange customer event to discover how they use Natterbox and what impact connecting their Salesforce CRM with their telephony system ...

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Natterbox Review: Q&A with Building Materials

We interviewed Sam Matharu from Building Materials at our Natterbox Exchange customer event to discover how they use Natterbox and what impact connecting their Salesforce CRM with their telephony ...

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Natterbox Review: Q&A with Accordance

We interviewed Claire Madoux from Accordance at our Natterbox Exchange customer event to discover how they use Natterbox and what impact connecting their Salesforce CRM with their telephony ...

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Life as a Natterbox Apprentice

With the tech-world growing frighteningly fast, it is important that the next generation are prepared. Although the usual University route is still remaining popular; apprenticeship participation ...

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Natterbox Exchange 2018 Highlights

On 15 November 2018, Natterbox hosted our first Natterbox Exchange event at the Magic Circle Headquarters in London. We were joined by customers and peers alike for an afternoon full of ...

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The History of the Call Centre – An Animated Timeline

From the time Alexander Graham Bell first successfully tested his telephone in 1876, to the emergence of the first Automatic Call Distributors (ACD’s) in the 1950’s, telephony has ...

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Natterbox supports Action for Children this Christmas

We’re supporting Action for Children this Christmas. In 2017, this great charity helped 300,000 children and young people in need. We’ve had a fantastic year at Natterbox so well as ...

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Have we lost the art of communication?

When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone.  We’re expected to converse with machines and not get frustrated when the machine doesn’t ...

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How businesses can enhance customer service using new technology

The saying “the customer is always right” is one that has been drilled into those who work in customer service for as long as we can remember. Initially coined in the early 1900’s by pioneering ...

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