Customer expectations are higher than ever before:
‘80% of customers say the experience a company provides is as important as its product and services’ – (Source : Salesforce State of the Connected Customer)
So it’s a must that you consider what your customers need, how you match up and what can you do about it.
Here in a short Video Blog, Ian Moyse, Natterbox Sales Director and Sales Director of the year winner (Institute of Sales Management) explains why all customers may not be equal, what you can do differently and why you need to do it now.
‘84% of customers say being treated like a person, not a number, is very important to winning their business’ – (Source : Salesforce State of the Connected Customer)
Customers are demanding more, are you stepping up?