BLOG

Meeting Customer Experience Expectations

Customer expectations are higher than ever before: ‘80% of customers say the experience a company provides is as important as its product and services’ – (Source : Salesforce State of the ...

View

[VIDEO BLOG] Getting Business Insights From Telephony Data

Big Data, Data Analytics and Data mining are big terms that often sound like they are only for the ‘giant corporation‘ and put people off of the actual doing. Getting clear business insights ...

View

Which Road Is Your Customer Experience On?

Written by Ian Moyse, Sales Director Natterbox Who would have thought that in 2018, with all the technological evolutions we have already lived through in the past 10-15 years, from Cloud ...

View

10 Tips For Slicker Call Handling & Improving Customer Experience

Written by Ian Moyse, Sales Director Natterbox In today’s world of social media, Amazon, Uber, Airbnb and the like, smartphones, tablets, touchscreens and Smart TV’s is it any wonder that as ...

View

[VIDEO BLOG] Why Telephony Remains Relevant For Sales Leaders

Sales teams are often lacking in performance, with many reporting lacklustre performance as the buyer dynamic has changed, making it harder to engage with prospects in a meaningful fashion. Is ...

View

[VIDEO BLOG] Enhance Not Divest Your Value From Salesforce

Here in a short Video Blog, Ian Moyse, Natterbox Sales Director and Sales Director of the year winner (Institute of Sales Management) talks to how you enhance the investment you have made in ...

View

[VIDEO BLOG] Where To Focus On Improving Customer Experience

In this video blog, Ian Moyse discusses where to focus efforts to improve Customer Experience Customer Experience is critical in today’s world of buyers who have more choice than ever at their ...

View

[VIDEO BLOG] GDPR: Telephony Consenting and Forgetting

  The big noise in the market right now is GDPR, the General Data Protection Regulation. This is the new European rule for data protection which is replacing and superseding other local ...

View

Confessions of a Call Centre Agent

During the Call & Contact Centre Expo in London we invited visitors to confess their calls in our Natterbox.  This could be as a call centre agent or on the receiving end of a call.  Very ...

View