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10 Tips For Slicker Call Handling & Improving Customer Experience

Written by Ian Moyse, Sales Director Natterbox In today’s world of social media, Amazon, Uber, Airbnb and the like, smartphones, tablets, touchscreens and Smart TV’s is it any wonder that as ...

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[VIDEO BLOG] Why Telephony Remains Relevant For Sales Leaders

Sales teams are often lacking in performance, with many reporting lacklustre performance as the buyer dynamic has changed, making it harder to engage with prospects in a meaningful fashion. Is ...

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[VIDEO BLOG] Enhance Not Divest Your Value From Salesforce

Here in a short Video Blog, Ian Moyse, Natterbox Sales Director and Sales Director of the year winner (Institute of Sales Management) talks to how you enhance the investment you have made in ...

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[VIDEO BLOG] Where To Focus On Improving Customer Experience

In this video blog, Ian Moyse discusses where to focus efforts to improve Customer Experience Customer Experience is critical in today’s world of buyers who have more choice than ever at their ...

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[VIDEO BLOG] GDPR: Telephony Consenting and Forgetting

  The big noise in the market right now is GDPR, the General Data Protection Regulation. This is the new European rule for data protection which is replacing and superseding other local ...

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Confessions of a Call Centre Agent

During the Call & Contact Centre Expo in London we invited visitors to confess their calls in our Natterbox.  This could be as a call centre agent or on the receiving end of a call.  Very ...

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A GDPR Catch 22?

Blog authored by Ian Moyse. ‘With great power comes great responsibility’ and holding someone’s personal data is powerful, the more you know about them the more useful this data becomes. For ...

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GDPR & Your Cloud Supply Chain

Blog authored by Ian Moyse. Yes, yet another GDPR content piece. Bored yet?  GDPR as I predicted is appearing daily in article, blog, tweet, news item and more and will increase as we approach ...

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Confessions of a Call Centre Agent

When it comes to a bad phone experience, everyone has a story to tell.   As a customer, you mainly pick up the phone when you have a problem. You don’t want to be told your call is ...

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