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What do you mean when you say your Salesforce CTI is fully embedded?

There was a time when your telephone system was controlled by technology experts. These telephony engineers could be in-house or consultants. What they often had in common, was the fact that they ...

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Global Contact Centre in Salesforce

No New Business is worth starting in these times, unless it can go Global Sir Richard Branson Small businesses relying solely on the domestic economy are not setting themselves up for success.  ...

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How to enhance your existing on-premise phone system

If you’re reading this, I can assume you’re a Salesforce user and you have an on-premise phone system.  So the idea of enhancing your current CRM and Phone system must be intriguing. As a ...

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Contact Centre or Call Centre – What is the difference?

These two terms are often used interchangeably, sometimes even by those who are actually working in the world of call centres and contact centres. While similar, the main difference between a ...

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I Thought Cloud Meant No Hardware and No Software?

CLOUD. Cloud? Cloud! I think everyone resolutely agrees cloud is the future. In fact, writing that sentence already feels a little antiquated. We could have all agreed that cloud was the future ...

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The Fone & The Furious

Award Winning blog post by Ian Moyse, Sales Director Natterbox A decade ago, smartphones did not exist; 14 years ago Social Networks like Facebook and Twitter were not thought of;  only 3 decades ...

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I Would do Anything for Love but I Won’t Change Phones

No self-respecting employee or employer would put up with laptops from 2007. For the employee, they would be too large and clunky at around 7kgs in weight. For the employer they would be slow, ...

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5 easy steps to becoming a worldwide GIANT

For many new businesses, global domination isn’t just a dream, it’s the main game.  These days business start-ups are just as likely to find their first customers in Paris, France, as in Paris, ...

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Data Driven Sales Management

There is a lot of information out there about improving sales performance within an organisation. A lot of that content is built around sales and motivational techniques, while less is based on ...

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