BLOG

Natterbox – More than a CTI

Firstly what is “CTI” ? “CTI is Computer Telephony Integration a common name for any technology that allows interactions on a telephone and a computer to be integrated or ...

View

Customer experience: make it personal before they take it personally

66% of all consumers say they’re extremely or somewhat likely to switch brands if they feel like they’re treated like a number rather than an individual. – Salesforce, State of the Connected ...

View

Follow the Sun: are you giving your customers the support they expect?

Offering poor service is a fantastic way to lose money, wouldn’t you say? How about you instead, offer superior, personalised, customer support, free your staff from night shifts, unlock ...

View

4 ways to convince yourself (or your boss) to move your phone to the cloud

Introduction In a world of advancing technology, a cloud based telephony solution keeps you connected with everyone without the hassles of a traditional phone system. Hosted and in-house phone ...

View

Find out which Salesforce CTI Solution won the Demo Jam and why

In May 2017 Natterbox was voted by a large Salesforce audience, with a resounding lead, as the chosen Salesforce CTI solution over 5 other worthy contenders.   With the audience comments ...

View

Customer Experience Management over the Telephone

Any leading business knows the importance of meeting customer expectations through customer experience management. It’s an easy formula:   Happy Consumers = Happy Business   The methods ...

View

Using Cloud to Neutralise the Telephony Hot Potato

By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST Telephone systems and PBX’s (Private Branch eXchange) have historically been a hot potato in a business, an ...

View

James Radford explains our revolutionary Advanced Voice Services

Natterbox went to CeBIT Hannover last week, and we managed to steal Natterbox Product Manager James Radford away from his busy demos for a couple of minutes. Hear him explain why your business ...

View

The Deep Blue Ce(bit)

by James Radford, Product Manager at Natterbox Cebit 2017! This year, Salesforce World tour has smushed together with the sprawling CeBIT conference in Hannover. Here at Natterbox, we could not ...

View