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If it’s not in your CRM it didn’t happen

Life as a sales person is tough, whilst the career option seems like a good one as the financial reward can be high, there is a lot of pressure with strong competition from your peers and high ...

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Customer success improvement with NPS surveys

In 2003 Frederick F. Reichheld’s article in the Harvard Business Review called “The One Number You Need to Grow” lay the groundwork for the metric that was to become Net Promoter Score (NPS), a ...

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How To Enhance Your Value As A Salesforce Admin!

by Ian Moyse, Sales Director Natterbox Salesforce is an extensive platform, one where you can select from many thousands of apps available to extend and customise Force.com, Sales Cloud and/or ...

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Who Ya Gonna Call – ‘No Longer Your IT Team’

by Ian Moyse, Sales Director Natterbox Telephony has forever and a day been a dark art, thrust into the hands of the IT Department who typically do not have the technical background or skills in ...

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What do you mean when you say your Salesforce CTI is fully embedded?

There was a time when your telephone system was controlled by technology experts. These telephony engineers could be in-house or consultants. What they often had in common, was the fact that they ...

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Global Contact Centre in Salesforce

No New Business is worth starting in these times, unless it can go Global Sir Richard Branson Small businesses relying solely on the domestic economy are not setting themselves up for success.  ...

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How to enhance your existing on-premise phone system

If you’re reading this, I can assume you’re a Salesforce user and you have an on-premise phone system.  So the idea of enhancing your current CRM and Phone system must be intriguing. As a ...

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Contact Centre or Call Centre – What is the difference?

These two terms are often used interchangeably, sometimes even by those who are actually working in the world of call centres and contact centres. While similar, the main difference between a ...

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I Thought Cloud Meant No Hardware and No Software?

CLOUD. Cloud? Cloud! I think everyone resolutely agrees cloud is the future. In fact, writing that sentence already feels a little antiquated. We could have all agreed that cloud was the future ...

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