Contact Centre or Call Centre – What is the difference?
These two terms are often used interchangeably, sometimes even by those who are actually working in the world of call centres and contact centres. While similar, the main difference between a ...View
I Thought Cloud Meant No Hardware and No Software?
CLOUD. Cloud? Cloud! I think everyone resolutely agrees cloud is the future. In fact, writing that sentence already feels a little antiquated. We could have all agreed that cloud was the future ...View
The Fone & The Furious
Award Winning blog post by Ian Moyse, Sales Director Natterbox A decade ago, smartphones did not exist; 14 years ago Social Networks like Facebook and Twitter were not thought of; only 3 decades ...View
I Would do Anything for Love but I Won’t Change Phones
No self-respecting employee or employer would put up with laptops from 2007. For the employee, they would be too large and clunky at around 7kgs in weight. For the employer they would be slow, ...View
5 easy steps to becoming a worldwide GIANT
For many new businesses, global domination isn’t just a dream, it’s the main game. These days business start-ups are just as likely to find their first customers in Paris, France, as in Paris, ...View
Data Driven Sales Management
There is a lot of information out there about improving sales performance within an organisation. A lot of that content is built around sales and motivational techniques, while less is based on ...View
Natterbox – More than a CTI
Firstly what is “CTI” ? “CTI is Computer Telephony Integration a common name for any technology that allows interactions on a telephone and a computer to be integrated or ...View
Customer experience: make it personal before they take it personally
66% of all consumers say they’re extremely or somewhat likely to switch brands if they feel like they’re treated like a number rather than an individual. – Salesforce, State of the Connected ...View
Follow the Sun: are you giving your customers the support they expect?
Offering poor service is a fantastic way to lose money, wouldn’t you say? How about you instead, offer superior, personalised, customer support, free your staff from night shifts, unlock ...View