A GDPR Catch 22?
Blog authored by Ian Moyse. ‘With great power comes great responsibility’ and holding someone’s personal data is powerful, the more you know about them the more useful this data becomes. For ...View
GDPR & Your Cloud Supply Chain
Blog authored by Ian Moyse. Yes, yet another GDPR content piece. Bored yet? GDPR as I predicted is appearing daily in article, blog, tweet, news item and more and will increase as we approach ...View
Confessions of a Call Centre Agent
When it comes to a bad phone experience, everyone has a story to tell. As a customer, you mainly pick up the phone when you have a problem. You don’t want to be told your call is ...View
Phones Frozen Out?
Blog authored by Ian Moyse. This past week in the UK we have seen the usual grinding to a halt of the nation as Snow has hit, with many foreign nations looking at how little it takes to bring the ...View
Your call is important to us, please hold the line
When looking at what is shared online about customer experience, there is a distinct impression that the definition of customer experience is biased towards digital experiences, like how quickly ...View
If it’s not in your CRM it didn’t happen
Life as a sales person is tough, whilst the career option seems like a good one as the financial reward can be high, there is a lot of pressure with strong competition from your peers and high ...View
Customer success improvement with NPS surveys
In 2003 Frederick F. Reichheld’s article in the Harvard Business Review called “The One Number You Need to Grow” lay the groundwork for the metric that was to become Net Promoter Score (NPS), a ...View
How To Enhance Your Value As A Salesforce Admin!
by Ian Moyse, Sales Director Natterbox Salesforce is an extensive platform, one where you can select from many thousands of apps available to extend and customise Force.com, Sales Cloud and/or ...View
Who Ya Gonna Call – ‘No Longer Your IT Team’
by Ian Moyse, Sales Director Natterbox Telephony has forever and a day been a dark art, thrust into the hands of the IT Department who typically do not have the technical background or skills in ...View