OMG! Contact Centres are going OTT !
by James Radford – Product Manager Natterbox Non cloud contact centres are falling behind the curve. The 2016 Dimension Data Global Contact Centre Benchmarking Report provides some interesting ...View
Trust and Scale – How these Fin Tech firms are globalising fast
By James Radford, Product Manager Natterbox Opening new markets in the financial sector whether they are geographic or demographic demands more than just product innovation. Success requires ...View
Call recording legislation in Australia, the United Kingdom and the United States
This blog post will tell you what you need to know about call recording laws in the US, the UK and Australia. All call recording, whether mobile call recording or landline, are subject to some ...View
Follow-The-Sun Support – Isn’t Just About The Sun!
Follow-The-Sun support well deserves its highly accolated reputation. The system enables you to provide your customers with 24/7 support worldwide, previously a level of service only available to ...View
Cloud vs Hosted? Same Same but different!
Cloud vs hosted vs SAAS hosted telephone systems? Moving your PBX to the Cloud is no longer an exotic idea. We are now seeing broad adoption of this strategy for business telephony but if you ...View
Moving your Voice to the cloud
Some of you may be thinking that the acceleration of digital communications must surely portend the decline of the telephone, in fact one or two of may be wondering how long it will be until the ...View
Maintaining trust in a global business environment
Research released by the Royal Mail last week emphasises many of the points raised in our recent report, UK Micro-Multinationals: Business Beyond Borders. It states that 35% of the British ...View
Why the telephone still rules
Over the past few months, we’ve asked the team at business incubation network, Sussex Innovation, to research micro-multinationals; small businesses who start to trade overseas early in their ...View
Telephony and CRM: Chalk and cheese or BFFs?
Apples and oranges, chalk and cheese, telephony and CRM – it’s all completely different stuff, right? Those who work in telephony, and those who work in CRM are entirely different ...View