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5 easy steps to becoming a worldwide GIANT

For many new businesses, global domination isn’t just a dream, it’s the main game.  These days business start-ups are just as likely to find their first customers in Paris, France, as in Paris, ...

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Data Driven Sales Management

There is a lot of information out there about improving sales performance within an organisation. A lot of that content is built around sales and motivational techniques, while less is based on ...

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Natterbox – More than a CTI

Firstly what is “CTI” ? “CTI is Computer Telephony Integration a common name for any technology that allows interactions on a telephone and a computer to be integrated or ...

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Customer experience: make it personal before they take it personally

66% of all consumers say they’re extremely or somewhat likely to switch brands if they feel like they’re treated like a number rather than an individual. – Salesforce, State of the Connected ...

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Follow the Sun: are you giving your customers the support they expect?

Offering poor service is a fantastic way to lose money, wouldn’t you say? How about you instead, offer superior, personalised, customer support, free your staff from night shifts, unlock ...

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4 ways to convince yourself (or your boss) to move your phone to the cloud

Introduction In a world of advancing technology, a cloud based telephony solution keeps you connected with everyone without the hassles of a traditional phone system. Hosted and in-house phone ...

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Find out which Salesforce CTI Solution won the Demo Jam and why

In May 2017 Natterbox was voted by a large Salesforce audience, with a resounding lead, as the chosen Salesforce CTI solution over 5 other worthy contenders.   With the audience comments ...

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Customer Experience Management over the Telephone

Any leading business knows the importance of meeting customer expectations through customer experience management. It’s an easy formula:   Happy Consumers = Happy Business   The methods ...

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Using Cloud to Neutralise the Telephony Hot Potato

By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST Telephone systems and PBX’s (Private Branch eXchange) have historically been a hot potato in a business, an ...

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