James Radford explains our revolutionary Advanced Voice Services
Natterbox went to CeBIT Hannover last week, and we managed to steal Natterbox Product Manager James Radford away from his busy demos for a couple of minutes. Hear him explain why your business ...View
The Deep Blue Ce(bit)
by James Radford, Product Manager at Natterbox Cebit 2017! This year, Salesforce World tour has smushed together with the sprawling CeBIT conference in Hannover. Here at Natterbox, we could not ...View
OMG! Contact Centres are going OTT !
by James Radford – Product Manager Natterbox Non cloud contact centres are falling behind the curve. The 2016 Dimension Data Global Contact Centre Benchmarking Report provides some interesting ...View
Trust and Scale – How these Fin Tech firms are globalising fast
By James Radford, Product Manager Natterbox Opening new markets in the financial sector whether they are geographic or demographic demands more than just product innovation. Success requires ...View
Call recording legislation in Australia, the United Kingdom and the United States
This blog post will tell you what you need to know about call recording laws in the US, the UK and Australia. All call recording, whether mobile call recording or landline, are subject to some ...View
Follow-The-Sun Support – Isn’t Just About The Sun!
Follow-The-Sun support well deserves its highly accolated reputation. The system enables you to provide your customers with 24/7 support worldwide, previously a level of service only available to ...View
Cloud vs Hosted? Same Same but different!
Cloud vs hosted vs SAAS hosted telephone systems? Moving your PBX to the Cloud is no longer an exotic idea. We are now seeing broad adoption of this strategy for business telephony but if you ...View
Moving your Voice to the cloud
Some of you may be thinking that the acceleration of digital communications must surely portend the decline of the telephone, in fact one or two of may be wondering how long it will be until the ...View
Maintaining trust in a global business environment
Research released by the Royal Mail last week emphasises many of the points raised in our recent report, UK Micro-Multinationals: Business Beyond Borders. It states that 35% of the British ...View