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Why the telephone still rules

Over the past few months, we’ve asked the team at business incubation network, Sussex Innovation, to research micro-multinationals; small businesses who start to trade overseas early in their ...

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Telephony and CRM: Chalk and cheese or BFFs?

Apples and oranges, chalk and cheese, telephony and CRM – it’s all completely different stuff, right? Those who work in telephony, and those who work in CRM are entirely different ...

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Natterbox’s Salesforce Voice Integration: Are you capturing voice communication into your CRM?

(updated January 2018) The pace of technological innovation is accelerating. Businesses need to exploit developments to ensure they have a competitive cutting edge. Many companies already use ...

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The value of conversation in the mobile age, by Neil Hammerton

As a society we’re finally understanding the value of information. The age of data driven decisions is highlighting how much information is out there and just what it means for our businesses and ...

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