Relationship based routing
Your business captures an immense amount of valuable information about your customers in Salesforce.com such as how they rank in terms of annual spend, what products and services have they purchased, which of your products or services are they currently considering. Is their credit account current? How often are they calling customer service and how long does it take you to solve their problems? The list goes on… Put this valuable data to work when you interact with your customers on the phone with Natterbox Relationship Based Routing.View Datasheet
Route calls based on any information in Salesforce. Direct calls to different people, numbers or phones based on date and time. Make voicemail the last option and prioritise VIP customers and get their calls answered more rapidly. Keep your SLA’s intact and escalate customers who have experienced open tickets for too long Increase your accounts receivables and automatically route late payers to your accounts team before they hit support
Play individual personalised greetings/messages to callers. Don’t put your customers to sleep with cliché messages! Give them relevant customised content. Show them you care, promote relevant products and services they don’t yet have. Show a little R. E. S. P. E. C. T. provide your customers with appropriate hold music and entertainment to suit their individual tastes and needs
SMS and email alerts based on calls or call activity. Ever missed an important call? With Natterbox Voice Manager never miss a call again. Receive an alert via Mobile Text/SMS or email if your customer doesn’t leave a message. Did another sales person from your company call your customer or prospect? Natterbox can inform them it’s your account and SMS or email you if they proceed with the call. In danger of failing a call back SLA?, Natterbox can alert you via SMS or email before it happens
Block unwanted calls with the ability to play an announcement.
Ensure your staff are maximising their productivity and restrict outbound calls if the number is not in Salesforce only allow personal calls during specific hours
Block calls to expensive premium service numbers.
Blacklist nuisance callers
Start today with a free trial account
Cloud PBX Features
Powerful policy rules engine
Finally a phone system that does what you want. While many systems demand your business conform to their inflexibility, Natterbox is designed to allow you to run your business the way you want. Our powerful policy rules engine and declarative user interface is so easy to use you will be pointing and clicking your way to increased customer satisfaction in no time. Create VIP customer, out of hours/public holiday and emergency call policies like a pro and wave goodbye to expensive PBX service calls forever.
Get your customers to the information and resources they need more rapidly. Natterbox Cloud PBX virtual switchboard automatically connects incoming callers to your staff or agents and gives the virtual switchboard user a rich array of features to control how incoming calls are routed via a web interface.
Make self-service a relevant and productive experience for your customers instead of a frustration. Natterbox dynamic IVR increases customer satisfaction with auto answer, text to speech and intelligent call routing based on Salesforce data. Create sophisticated IVR policies such as automated customer satisfaction surveys in just a few clicks with Natterbox easy to use drag and drop administrator console.
- Integrated with Salesforce.com
- Infinitely customisable
- No headaches
Advanced call queuing
Reduce customer wait times. The Natterbox Hosted PBX manages inbound calls based on customer status and Salesforce.com data to automatically route customers to the right call queue. Improve business efficiency and customer service in one hit.
Dynamic Text to Speech
Communication is at the heart of every successful enterprise. Keep your callers informed and create unique and fulfilling customer experiences with Natterbox Text to Speech. Customise announcements and Agent whispers anywhere in the call flow, create dynamic self-serve customer feedback systems and provide customer updates directly from any Salesforce record field.
Natterbox Voice Cloud Listen Live Feature allows you to listen in on any call so you can ensure your investment in training is paying off and that your customers are receiving the very best service.
Alerts and Notifications
Never miss a beat. Keep Systems Administrators, staff and customers informed with Natterbox Email and SMS Alerts and Notifications.
- Acknowledge customer calls with an email or SMS.
- Let field sales and service personnel know when a VIP customer calls or if someone has called their customer.
Natterbox voicemail to email means you never have to dial-in to check or retrieve voicemail again.
Start today with a free trial account
Hear what our customers are saying about Natterbox
“Natterbox unites our entire business, across multiple locations on one corporate telephony service. From a management perspective, we have a Group overview of telephony activity for all the subsidiaries, at the click of a button. Our customers and employees enjoy a consistent, reliable telephony experience.”
Business Advisory Service
“With a reliable system, focus can shift from infrastructure and onto the customers – who are the most important thing to us.”
“Natterbox is flexible, scalable and efficient. As an online business, telephone interactions represent an important opportunity to get closer to our customers. You can’t put a price on their experience”