For organisations that use Salesforce, Natterbox Advanced Voice Services 100% native contact centre allows administrators to set up and run their entire contact centre within Salesforce.

Natterbox Contact Centre
  • Global scalability

    Global scalability

    Unlike hosted contact centre systems Natterbox allows admins to scale their contact centers globally providing personalization of the customer experience and increasing speed of engagement leading to greater levels of customer satisfaction and loyalty.

  • Fast and easy setup

    Fast and easy setup

    Natterbox AVS Contact Centre can be downloaded from the AppExchange can be installed and set up and in days and hours instead of months and weeks.

    App Exchange

Complete Control

Give Salesforce system administrators complete control over the setup and management of their contact centre directly though the Salesforce interface. Set up and manage contact centre agents, call queues and call routing over their global business.

Complete Control Contact Centre

Increase staff productivity and customer loyalty

Route customer calls to the optimum service agents, call queues and service teams anywhere in the world leveraging your Salesforce data and according to customer needs using custom rules, such as caller ID, location time of day, sales territory and any information based in Salesforce.

Play

Watch Now

Learn more about Natterbox Advanced Voice Services and how they can benefit your business.

View Video

Contact Centre Features

Natterbox Web Phone

Salesforce is your service agents phone

  • No Need for Telephone Hardware/Software
  • Browser based web phone.
  • Login to Salesforce from anywhere and start making and receiving calls.
  • Dedicated user tab in Salesforce for users to access their call logs
Natterbox Web Phone

Real-time Reports & Dashboards – Embedded in Salesforce

  • Highly customisable reports and dashboards.
  • Real time agent status
  • Over 120 default reports.
Reports and Dashboards

Salesforce Based Cloud IVR

Create sophisticated IVR policies such as automated customer satisfaction surveys and net promoter score in just a few clicks with Natterbox easy to use drag and drop administrator console

Listen Live

Contact Centre managers can listen in on any call directly from within Salesforce so you can ensure your investment in training is paying off and that your customers are receiving the very best service. Provide live in call, call coaching via barge feature.

Cloud IVR

Give Control of your call routing to Salesforce Administrators

Natterbox AVS declarative policy builder puts the power in your hands, Salesforce system administrators can setup and manage their entire contact centre directly though Salesforce interface.

Set up and manage service agents, phone numbers, user extensions, call queues, and call routing based on Salesforce data over their global operations.

  • Easy to use drag and drop interface
  • Integrates with Salesforce workflow/process builder
Give Control of your call routing to Salesforce Administrators

Already have a phone system but want Natterbox features?

No problem! Natterbox OTT (Over the Top) technology can integrate Salesforce and Service Cloud with your existing phone system giving you all the features you need to improve your Sales and Customer Service teams effectiveness.

Global Network

Global Data Centres

Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service for calls, reliability and reduced complexity

There's a reason so many leading companies use Natterbox

Natterbox Advanced Voice Services Contact Centre