For organisations that use Salesforce, Natterbox Advanced Voice Services contact centre allows administrators to set up and run their entire contact centre within Salesforce.
Unlike hosted contact centre systems Natterbox allows admins to scale their contact centers globally providing personalisation of the customer experience and increasing speed of engagement leading to greater levels of customer satisfaction and loyalty.
Give Salesforce system administrators complete control over the setup and management of their contact centre directly though the Salesforce interface. Set up and manage contact centre agents, call queues and call routing over their global business.
Increase staff productivity and customer loyalty
Route customer calls to the optimum service agents, call queues and service teams anywhere in the world leveraging your Salesforce data and according to customer needs using custom rules, such as caller ID, location time of day, sales territory and any information based in Salesforce.
Cloud Contact Centre Features
Natterbox Web Phone
Salesforce is your service agents phone
- No Need for Telephone Hardware/Software
- Browser based web phone.
- Login to Salesforce from anywhere and start making and receiving calls.
- Dedicated user tab in Salesforce for users to access their call logs
Real-time Reports & Dashboards – Embedded in Salesforce
- Highly customisable reports and dashboards.
- Real time agent status
- Over 120 default reports.
Salesforce Based Cloud IVR
Create sophisticated IVR policies such as automated customer satisfaction surveys and net promoter score in just a few clicks with Natterbox easy to use drag and drop administrator console
Contact Centre managers can listen in on any call directly from within Salesforce so you can ensure your investment in training is paying off and that your customers are receiving the very best service. Provide live in call, call coaching via barge feature.
Give Control of your call routing to Salesforce Administrators
Natterbox AVS declarative policy builder puts the power in your hands, Salesforce system administrators can setup and manage their entire contact centre directly though Salesforce interface.
Set up and manage service agents, phone numbers, user extensions, call queues, and call routing based on Salesforce data over their global operations.
- Easy to use drag and drop interface
- Integrates with Salesforce workflow/process builder
Already have a phone system but want Natterbox features?
No problem! Natterbox OTT (Over the Top) technology can integrate Sales Cloud and Service Cloud with your existing phone system giving you all the features you need to improve your Sales and Customer Service teams effectiveness.
Global Data Centres
Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service for calls, reliability and reduced complexity