With 100% Salesforce integration, you can use any data point to personalise and route the telephony experience for your customers.
Enabling them to be routed to the best agent to handle their enquiry, anywhere in the world, according to their needs using custom rules, such as caller ID, skills, location, time of day, sales territory and any information based in Salesforce.
Providing them with a personalised service for each interaction with advanced IVR, auto reception, and a powerful, multilingual text-to-speech engine that supports 15 languages.
Skills Based Routing apply skills quickly and easily to agents in Salesforce. Apply multiple skills to a single phone call and assign skills based on Salesforce data.
Empower your agents with the tools they need to have successful conversations with customers and prospects.
Build stronger relationships by having a complete view of your customer’s service history, making it easier and quicker to resolve and support enquiries.
Measure performance with 120 readymade reports in Salesforce to help you manage and optimise your time effectively, and reduce downtime.
Gain real-time customer feedback to improve performance with automated post call satisfaction surveys.
Expand globally with or without overseas presence using Salesforce PBX and Global Numbers.
Call quality assurance by listening live and recording calls, making sure every communication is to the highest standard.
Take complete control of setting up and managing your contact centre, directly through Salesforce.
Increase productivity by automatically creating and updating records in Salesforce and tracking presence and availability statuses.
Secure consistent feedback on the quality of your services by setting up an automated post call service, with the score embedded in the customer’s record in Salesforce.
Agents can change their status using the availability control. The call routing function will register this and route calls to available agents only.
Callers can be routed to the right call queues based on any data in Salesforce.
Automatically route callers to the right department.
Update records in Salesforce based on the data acquired in conversation with contact.
Ensure your customers are receiving the very best service. Provide live in call coaching via barge feature.
Add to office monitors for transparency and motivation. Managers can use to assess the quality of their teams.
Tailor reports to fit your business based on 120 templates. Work with real-time data.
