Global Cloud PBX
If your business has already taken the step of making your customer data available via Salesforce.com CRM, Natterbox Cloud PBX is the next logical stepView Datasheet
VoiceCloud PBX for Salesforce
The first complete global telephony system that is managed from within Salesforce®. This means that Salesforce® administrators and managers can now deploy and manage their global telephony system, including landline and mobile, instead of relying on IT or telecoms staff.View Datasheet
Realtime visual performance management
The optional Natterbox Wallboards provide a powerful and flexible realtime reporting engine that delivers flexible, role-specific visual performance management information for phone-based sales and customer service teams. This enables the optimisation of staff productivity and team effectiveness to drive sales, customer contact SLAs and a brilliant customer experience.View Datasheet
No hardware, no software, no maintenance.
Natterbox gives you one Global Cloud PBX enabling you to take on the world! Much more than a Hosted PBX, Natterbox Cloud PBX true multi-tenant global architecture scales with your business without the need for hardware, software or expensive support and maintenance services.
Relocating, expanding, opening new offices.
If your business is relocating, expanding, opening new offices or has multiple locations distributed across the globe, you can add phones and phone numbers as you need. Our Virtual Switchboard is infinitely configurable to assist with business expansion and relocation.
Bring your staff and customers together.
Natterbox will give you one truly Global Cloud PBX to bring all your staff and customers together. Easily managed via our web based, easy to use graphical user interface.
At capacity or out of date?
Is your current telephony infrastructure at capacity or out of date? Why reinvest in on premise hardware and the associated maintenance and management costs? Natterbox gives you exceptional value with pay as you go per user per month.
Contact us now for a demonstration
Cloud PBX Features
Powerful policy rules engine
Finally a phone system that does what you want. While many systems demand your business conform to their inflexibility, Natterbox is designed to allow you to run your business the way you want. Our powerful policy rules engine and declarative user interface is so easy to use you will be pointing and clicking your way to increased customer satisfaction in no time. Create VIP customer, out of hours/public holiday and emergency call policies like a pro and wave goodbye to expensive PBX service calls forever.
Get your customers to the information and resources they need more rapidly. Natterbox Cloud PBX virtual switchboard automatically connects incoming callers to your staff or agents and gives the virtual switchboard user a rich array of features to control how incoming calls are routed via a web interface.
Make self-service a relevant and productive experience for your customers instead of a frustration. Natterbox dynamic IVR increases customer satisfaction with auto answer, text to speech and intelligent call routing based on Salesforce data. Create sophisticated IVR policies such as automated customer satisfaction surveys in just a few clicks with Natterbox easy to use drag and drop administrator console.
- Integrated with Salesforce.com
- Infinitely customisable
- No headaches
Advanced call queuing
Reduce customer wait times. The Natterbox Hosted PBX manages inbound calls based on customer status and Salesforce.com data to automatically route customers to the right call queue. Improve business efficiency and customer service in one hit.
Dynamic Text to Speech
Communication is at the heart of every successful enterprise. Keep your callers informed and create unique and fulfilling customer experiences with Natterbox Text to Speech. Customise announcements and Agent whispers anywhere in the call flow, create dynamic self-serve customer feedback systems and provide customer updates directly from any Salesforce record field.
Natterbox Voice Cloud Listen Live Feature allows you to listen in on any call so you can ensure your investment in training is paying off and that your customers are receiving the very best service.
Alerts and Notifications
Never miss a beat. Keep Systems Administrators, staff and customers informed with Natterbox Email and SMS Alerts and Notifications.
- Acknowledge customer calls with an email or SMS.
- Let field sales and service personnel know when a VIP customer calls or if someone has called their customer.
Natterbox voicemail to email means you never have to dial-in to check or retrieve voicemail again.
Are your phone bills getting out of hand?
With Natterbox hosted voip services your local and international call costs will always be predictable. *Subject to fair use.
Hear what our customers are saying about Natterbox
“Natterbox unites our entire business, across multiple locations on one corporate telephony service. From a management perspective, we have a Group overview of telephony activity for all the subsidiaries, at the click of a button. Our customers and employees enjoy a consistent, reliable telephony experience.”
Business Advisory Service
“With a reliable system, focus can shift from infrastructure and onto the customers – who are the most important thing to us.”
“Natterbox is flexible, scalable and efficient. As an online business, telephone interactions represent an important opportunity to get closer to our customers. You can’t put a price on their experience”