For organisations that use Salesforce, Natterbox Advanced Voice Services 100% native Salesforce single sign-on CTI allows administrators to enable increased productivity, speed of engagement and personalised service for both sales and service staff.
Unlike software based CTI products Natterbox allows admins to scale productivity improvements globally enabling sales and service staff to deliver personalised customer service with increased speed of engagement leading to greater levels of customer satisfaction and loyalty.
Natterbox AVS CTI gives Salesforce system administrators complete control over the setup and management of the AVS CTI directly though the Salesforce interface. Set up and manage phone number caller ID’s and call wrap up codes and Salesforce Omni-Channel support for their global business.
Increase staff productivity and customer loyalty
Natterbox AVS CTI reduces the amount of time to wrap up a call by as much as 33% which is time that can be reinvested in providing better customer service. Natterbox AVS CTI ensures 100% data accuracy for calls and logs all the call meta data as an activity history task against the relevant contact record and the Salesforce reporting object.
Natterbox AVS CTI works with the new Natterbox Web RTC phone making the CTI your telephone in Salesforce without any dependence on third party IP Phone hardware or Software.
No Need for Telephone Hardware/Software.
Click to Dial / Screen Pop.
Live Call Notes.
Works with any phone system, including mobiles!
Make & Receive calls from Salesforce.
Call Hold, Call Waiting, Call Transfer control.
Designed for Sales and Service Cloud. Lightning ready.
Agent availability and presence controls.
Schedule next call to Open Activity.
Works with custom fields and custom objects.
Customisable Wrap-up Codes.
Already have a phone system but want Natterbox features?
No problem! Natterbox OTT (Over the Top) technology can integrate Salesforce and Service Cloud with your existing phone system giving you all the features you need to improve your Sales and Customer Service teams effectiveness.
Global Data Centres
Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service for calls, reliability and reduced complexity