Natterbox for Community Cloud®

Transform the way you communicate with partners, customers and employees. Use Community Cloud for greater insight into your ecosystems activities.

Enhance the visibility of your external investment

Natterbox fully integrates with Salesforce Community Cloud. Salesforce Communities can be used to help your in-house agents and any third-party agencies collaborate easily by providing 'Partner' access to your community, and also to Natterbox. Meaning you can now track and report on all call activity from both your internal and external teams.

Discover how quick and easy it is to get started. Request a demo or start a chat with us today!

Do you want to accelerate your sales channel?

31%

68% of consumers say it’s absolutely critical or very important for customer service agents to know their service history so they don’t have to spend time explaining it to them.
Salesforce State of the Connected Customer

79%

61% of consumers prefer assistance over the phone.
eConsultancy.

More about Natterbox for Community Cloud®

Communities are small or large social units that have something in common. In business, this could be your customers discussing your product and brand, your partners providing you with updates on lead activity or your employees looking for the information they need.

With customer expectations, both in consumer and business environments, being so high, it’s imperative that your whole business ecosystem is in sync.

Natterbox in Saleforce Community Cloud

Salesforce Community Cloud enables organisations to connect and collaborate with customers, partners and employees. All the information you need about your customers, employees etc in one place, with users both externally and internally adding information as and when it happens, it’s time to add voice to include all interactions within your Salesforce Community Cloud records.

100% embedded and managed within Salesforce Community Cloud, you can extend your CTI investment to your partners, for example, to gain a complete picture of how leads have been followed up.

Customers can quickly enable the CTI service for their community as they require, including limiting or extending access to specific users, customising captured activity data and enabling key features such as screen pop and live note taking.

Key Features & Benefits

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Salesforce Integration

The world’s first global business phone system with Contact Centre, 100% embedded and managed entirely within Salesforce.

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Increased User Adoption

Unlock the full potential of Salesforce with improved adoption from automatic activity logging and pre-defined wrap up codes, empowering agents with a complete activity history.

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Accelerate Sales Productivity

Gain greater efficiency with click-to-dial, screen pop, progressive and preview dialler, live note taking and automatic activity capture via Salesforce CTI.

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Actionable Insights

60+ points of call data captured and automatically pushed into a lead/contact in Salesforce. All of which can be built into 120+ customisable Salesforce reports and dashboards, to help you make better business decisions.

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Global Data Centres

Natterbox is available worldwide; serviced by our network of 8 global data centres, providing quality of service for calls, reliability and reduced complexity.

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Easily Scalable

Expand into new markets with Salesforce PBX, and deploy a new phone system in a new location, in a matter of minutes.

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Quality Assurance

Listen live and Record calls to ensure every communication with customers and prospects is of the highest standard.

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Track Marketing ROI

Assign Numbers to campaigns, and give sales complete visibility over where inbound leads are attributed to.

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Total Visibility

View inbound and outbound customer call history, sales team total calls, average time length, call waiting time and more, directly through Salesforce and our Wallboards.

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One Trusted Provider

We own our own Cloud PBX and our solution is 100% managed and embedded within Salesforce. Enabling transparency, flexibility and support, without needing to escalate to third party telephony suppliers.