Company

Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications.

  • Communications

    The most innovative companies have fully embraced digital channels to serve their customers. However, despite the wealth of information available online over 65% of business to business interactions still take place via the phone. The result; critical customer information is communicated by phone and needs to be an integral component of a digitised customer engagement.

  • Customer

    Organisations invest significant resource to collect customer information in their selling, service and retention processes and store it in the Salesforce CRM system and other data stores. Customer conversations are rarely captured and used to ensure an optimal customer experience. This leads to poor sales and service performance, poor customer satisfaction and consequent loss of business.

  • Success

    Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.

Partner programme overview

"Natterbox is always one step ahead of the game. They make voice work for our business."

- Groupon

Leadership Team

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Charles Heunemann

Managing Director VP Asia Pacific

Charles leitet die Geschäfte des Unternehmens in der APAC-Region.

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Jim Page

VP Mobile Services and Co-founder

Jim, technischer Fachberater und Mitbegründer von Natterbox, ist für die Architektur und Integration unserer mobilen Plattform zuständig.

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Neil Hammerton

CEO & Co-Founder

Neils Karriere begann beim britischen Telekommunikationsunternehmen BT, wo er ein Higher National Diploma (HND) im Bereich Elektronik erwarb. Als Multiunternehmer hat Neil vier erfolgreiche Unternehmen geleitet.

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Neil Burgess

Chief Technology Officer and Co-Founder

Neil leitet das Engineering, die Services und die Produktentwicklung bei Natterbox. Er besitzt einen Bachelor of Science in Computerwissenschaften und hatte zahlreiche leitende Positionen im Bereich Technologie bei führenden Technologieunternehmen inne.

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Mark Quartermaine

Non-Executive Chairman

Mark has over 33 years' experience in the ICT industry. He also works with Table Tennis England, SysGroup plc, Footdown and Shaping Cloud.

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