In a world of advancing technology, a cloud based telephony solution keeps you connected with everyone without the hassles of a traditional phone system. Hosted and in-house phone systems are rapidly becoming a thing of the past. Bring in the cloud phone systems!
It is inevitable that before long, nearly every company will be using cloud phone systems. This blog post aims to give you a good reason to bring your phone system to the cloud , and at the same time provide you the tools toconvince your boss and your co-workers that this a worthwhile investment.
These new cloud phone systems are easy to manage and rapidly increase the connectivity within companies. As an early adopter of cloud phone systems, your company could expect to maximise its productivity and reliability to customers. Here are four reason why you need it:
1. Never miss a call
Telephony is still the best way for companies to communicate with customers.
When customers speak with a representative from your company, better relationships can be built. Customers feel more trusting of your company after hearing a friendly and reassuring voice – something that you don’t get from emails.
The problem arises when you’re out of the office and you don’t have access to your phone. Perhaps you are a travelling salesperson and spend the majority of the day out of the office. Or maybe you are a project manager and are required to overlook the project out in the field.
Whatever the reason, traditional phones fall short when it comes to flexibility. With the cloud phone system, you can manage your calls from your desk phone at your office, your mobile or even your computer.
It’s almost like taking your office with you. Never again will you miss an important call.
2. Cloud is cost-effective
Since the cloud is hosted online, your company can save money that would otherwise be spent on phone hardware and maintenance.
You don’t even need to worry about maintenance or upgrades since all of that happens in the cloud. This means that the company that is housing the cloud (such as Natterbox) takes care of everything for you.
All you need to use the cloud phone system is a telephone and an internet connection. With Natterbox’s new WebPhone, you can even ditch the telephone and use your computer instead. Just use a headset.
Telemarketing companies will absolutely love this. No more phone company charges, allowing you to further keep your costs low.
3. Cloud is better than hosted
It is a common mistake to think cloud and hosted phone systems are the same. Both cloud and hosted phone systems have servers off site from your company.
Now what are the differences?
With cloud, your provider takes care of everything for you. Providers such as Natterbox look after the maintenance and management of applications and equipment.
However with a hosted phone system, the company itself is responsible for management and resource usage.
It is possible to find someone to manage your hosted phone system, but this will just be an additional cost for your company.
Multiple users in cloud makes it easy to support a growing company
Hosted phone systems can be harder to scale, and often require more work to set up a new user.
Cloud phone systems provides an advantage for growing companies due to the fact that it can support as many users as you want, across many locations. Setting up a new user can be just a few clicks away, depending on the function of the individual system.
4. On-premise phone systems are obsolete
The main difference between on-premise phone systems and the cloud is where the server is located.
On-premise phone systems are installed locally someplace within your company, hence the name “on-premise”. In comparison, the cloud is stored elsewhere, at the location of your provider.
The on-premise phone system is becoming obsolete. The big reason why cloud is better is due to the ability to remote access cloud.
A Cloud Phone System supports usage across multiple locations
What this means is that cloud can be used by a company across multiple locations in multiple countries, a situation more and more common, as we describe in our White Paper Business Beyond Borders.
Whereas the on-premise phone system can only be used at the location where the server is based, meaning you’ll need a separate server for each location.
The cloud phone system is an excellent choice since most companies will eventually look to expand overseas.
Rather than investing in the on-premise phone system and then ditching it for the cloud phone system, just cut out the middle man and go straight to the cloud phone system.
Cheaper, more flexible and easier to manage, the cloud phone system is every company’s dream.
Some companies may still be hesitant to move to the cloud phone system since they had originally invested a lot of money in the older phone systems.
But in a world that is rapidly advancing, companies need to keep up to date with the latest technology to ensure they continue to engage successfully with customers and perform better than their competitors.
The cloud phone system is future-proof, unlike its predecessors. With the capability to easily expand to support more users, accessibility in multiple locations across the world, and flexibility to use anywhere, the cloud phone system is a worthwhile investment for small to medium sized companies.
The cloud phone system is all you require for your communication needs. All you need to do, is make sure your organisation knows it too.
If you don’t believe us, believe Salesforce voting Natterbox to victory the Demo Jam at Salesforce World Tour London 2017.
If you are interested in keeping your current cloud system, but connecting it to the cloud „over the top“, James Radford’s article about Over the top telephone systems will be helpful.
If you want more details about the difference between cloud and hosted phone systems or generally more technical understanding around cloud telephony, consider Cloud vs hosted and Moving your voice to the cloud.