News

Stay up to date with all the latest news and press releases from Natterbox.

BuyaCar driven to Natterbox’s all-encompassing telephony platform for improved customer experience

London, 16th May 2019 – BuyaCar, the UK-based online car retailer, has today announced that it has selected Natterbox’s cloud-based telephony platform to improve customer service over the phone, a key element of its 5-star Trust Pilot rating. The investment comes at an important time for the fast-growing, digital dealer as it grows its sales and customer service teams. The…

Natterbox triumphs for second consecutive year at the Network Computing Awards

London, 3rd May 2019 - Natterbox is pleased to announce that it has been awarded Best Cloud Telephony Product at the annual Network Computing Awards for the second year running. The awards are judged through a validated nomination process, where the industry and customers vote for the best in each category. Natterbox was also voted runner up in the Best…

Virgin Wines provides bespoke customer service with Natterbox telephony platform

London – 9th January 2019 - Natterbox, a leading provider of global voice cloud services, today announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. The online retailer, offering boutique and exclusive wines that its customers cannot find…

Natterbox and Atlantic Technologies join forces to incorporate voice into the end-to-end digital transformation offering

London – 20th November 2018 - Natterbox, a leading provider of global voice cloud services, today announced a partnership with Atlantic Technologies, an international Salesforce cloud consulting partner, to offer customers a comprehensive, end-to-end digital transformation solution. The strategic partnership will enable Atlantic Technologies, a platinum partner of Salesforce with offices in London and Milan, to offer its customers the option to…

Enhanced customer service as Natterbox extends voice to Salesforce Omni-Channel

Telephony integration allows for better handling of queries across all channels 25th September 2018: Natterbox, a leading provider of global voice cloud services, has announced it is now offering its full telephony capabilities as part of Salesforce Omni-Channel, helping customers to fully manage inbound queries across all channels. By including voice, businesses can now deliver a connected customer experience without…