The End of the Office Workplace. Remote Workers, Are You Ready?

With offices closing and employees working from home, it’s crucial that organisations maintain business continuity in times of such uncertainty. Having access to the right collaboration ...

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Are You Hiding Behind Email?

Emails seem to be a preferable channel over voice. While it can be more convenient, convenience comes at a price. Companies have more customer communications channels than ever before. Once upon ...

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The Competitive Edge in Business: Personalised Customer Service

Thanks to the abundance of technology at their fingertips, consumers now have access to a vast amount of products and services and are accustomed to instant gratification. Customers are always ...

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What’s Shaping the Customer Experience in 2020?

We live in a world where the vast majority of us can check prices, order products and share our thoughts with the tap of a button. Delivering a high-quality customer experience is increasingly ...

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Are You Catfishing Your Customers?

For the first year, I’ve found myself watching Channel 4’s The Circle, and it’s fascinating to see how the players interact with one other by text message alone. I was unsure what to expect, ...

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Nurturing Higher Customer Lifetime Value One Conversation at a Time

Your customer is not a commodity. From all reports, we are experiencing a ‘retail recession’ and figures show that consumer confidence is plateauing. So now, more than ever, maintaining a healthy ...

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Highlights from the Natterbox Summer Experience 2019

On 4th July 2019, Natterbox hosted our annual Summer Experience charity day in Oxted. We aimed to have a day full of exciting experiences whilst supporting the wonderful local charity Chartwell ...

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Improve your voice, improve your customer service

How essential is your business’ telephone? Despite an increase in the adoption of digital communications, the telephone is still the prevalent choice when it comes to reaching out. Whether it’s ...

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Natterbox Berlin Customer Cruise

On 21st May, Natterbox hosted a Customer Cruise on the River Spree in Berlin. Germany continues to be a key market for Natterbox, so it was great to have a number of customers from the region ...

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