London, 23 February 2018, dormakaba, a market-leading provider of products, solutions and services for secure access to buildings, today announced it is moving its Hitchin based contact centre telephony to Natterbox – a global cloud-based telecommunications company, enabling businesses to increase productivity and personalise their whole customer experience.
Victoria Phipps, Customer Service Manager, dormakaba comments: “The Natterbox pre-sales process has been responsive and professional. They have ensured their telephony solution fits with the specific needs of our business, not the other way around. Their system includes – as standard, several key features essential for dormakaba, and not normally sold within a standard package. Throughout our dealings, Natterbox have demonstrated impressive cloud telephony expertise and have worked extremely well with our team to deliver a technically advanced solution that can be easily scaled as our business continues to expand. We use cloud based technology throughout the organisation and the technical capability of Natterbox’s PBX and seamless integration with our CRM from their Advanced Voice Services (AVS) is compelling.”
Ian Moyse, UK Sales Director, Natterbox adds: “We are delighted to have been selected by dormakaba – an innovative, high growth, customer focused business. Key to their decision to switch are the numerous, market leading features Natterbox include as standard – such as wallboards and advanced reporting.”
Natterbox AVS feature modules include:
- AVS Cloud PBX
- AVS Contact Centre including Web Phone
- AVS CTI
- AVS Record
- AVS Numbers
- AVS Global Calls
AVS is available to download on the AppExchange.
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
About dormakaba Group
dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. The company and its numerous cooperation partners are represented in over 130 countries worldwide.