Optimising People, Processes, and Technology in a Remote-First World

How can businesses ensure their technology, people, and processes work together? This eBook examines how businesses can adapt to current market trends in a remote-first world.

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Are You Giving Your Customers What They Expect in 2020?

In this eBook, we look at how delivering a quality service is king in 2020 and why it’s no longer acceptable to force customers to interact with you in certain ways.

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From Assembly Line to Call Centre: The New Manufacturing Reality

How can manufacturers aim to create strong customer relationships and brand loyalty at scale through modern technologies?

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One Organisation: On the Road and in the Office (Field Services)

In this eBook, we look at current field services trends and explore how field workers can achieve the same level of customer service as their office based coworkers.

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The Connected Experience Your Customers Expect (Retail)

How can technology help find the balance of finding customer loyalty in an increasingly disloyal world?

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More Than Just a Good Trip (Travel)

Affordable and On-Time is no longer enough to set you apart in the travel industry, how are you delighting your customers with memorable experiences?

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Immediate and Personalised: The New Customer Norm (Utilities)

Are you embracing the newest tools and business models to retain your customers?

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It’s Not All About the Metal! CX Is Key to Success (Automotive)

In this eBook, we look at how customer experience can be improved with both consumers and the commercial vehicle sector.

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For Competitive Advantage in 2018, Trust Your Telephone (Recruitment)

Building trust with clients and candidates is paramount for success and the telephone remains one of the best tools for the job.

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