eBooks

More than just a good trip (Travel)

Affordable and On-Time is no longer enough to set you apart in the travel industry, how are you delighting your customers with memorable experiences?

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Immediate and personalised: the new customer norm (Utilities)

Are you embracing the newest tools and business models to retain your customers?

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It’s not all about the metal! CX is key to success (Automotive)

In this eBook, we look at how customer experience can be improved with both consumers and the commercial vehicle sector.

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For competitive advantage in 2018, trust your telephone (Recruitment)

Building trust with clients and candidates is paramount for success and the telephone remains one of the best tools for the job.

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Why telephony should be part of your CX strategy in 2018

How can businesses meet the increasing expectations and deliver exceptional customer experience?

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Salesforce and Natterbox adding value together

Review the combined forces of Salesforce and Natterbox and how they improve customer experience.

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Customer experience in the age of the patient (Healthcare)

In this eBook, we discuss connected journeys for patients and how to simplify processes by using your phone.

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Fair, clear and not misleading: exceptional customer service with MiFID II

The implications of the „Markets in Financial Instruments Directive“ (MiFID II) should not be underestimated.

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Customer experience: the new competitive battleground (Water services)

The water sector is changing and companies will be looking for suppliers that stand out from the crowd. Do you?

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