Natterbox https://www.natterbox.com Fri, 24 Nov 2017 10:54:19 +0000 en-GB hourly 1 https://wordpress.org/?v=4.8.2 Natterbox Wins Prestigious UK IT Technology Excellence Award https://www.natterbox.com/natterbox-wins-prestigious-uk-technology-excellence-award/ https://www.natterbox.com/natterbox-wins-prestigious-uk-technology-excellence-award/#respond Fri, 17 Nov 2017 14:27:52 +0000 https://www.natterbox.com/?p=4954 London 17th November 2017, Natterbox is delighted to announce it has won the UK IT Industry Technology Excellence Award for Cloud Innovation Provider of the Year. Organised by The BSC Chartered Institute for IT, the awards are the benchmark for outstanding performance throughout the UK computer industry. They focus on the contribution of individuals, projects, organisations […]

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London 17th November 2017, Natterbox is delighted to announce it has won the UK IT Industry Technology Excellence Award for Cloud Innovation Provider of the Year.

Organised by The BSC Chartered Institute for IT, the awards are the benchmark for outstanding performance throughout the UK computer industry. They focus on the contribution of individuals, projects, organisations and technologies that have excelled in the development and deployment of IT in the past 12 months.

Commenting on the award, Ian Moyse, UK Sales Director, Natterbox, “We are delighted to be recognised as the Cloud Innovation Provider of the Year. We beat a shortlist of nine – testament to the true innovation provided by our Advanced Voice Services (AVS). We are proud to secure another award in the Salesforce ecosystem, where innovation is rife.”

Natterbox was compared to a wide range of innovative solutions and was selected over far larger organisations such as British Telecom and Financial Force, a true accolade to the Salesforce innovation in customer service and experience that Natterbox AVS has delivered.”

AVS enables our clients to provide their customers with an exceptional, market leading customer telephony experience.”

Natterbox is the only telecom provider with a system 100% embedded and managed entirely within Salesforce™. The Advance Voice Services (AVS) solution allows sales and service agents to provide outstanding levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.

Natterbox AVS feature modules include:

  • AVS Cloud PBX
  • AVS Contact Centre including Web Phone
  • AVS CTI
  • AVS Record
  • AVS Numbers
  • AVS Global Calls

AVS is available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ

 

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle and Legal & General.

 

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Media Enquiries:

Fiona Butler

Wigwam PR

+44 (0)1483 563562

fiona@wigwampr.com

 

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IT Specialist Covenco Recovery Services Selects Natterbox as Telephony Solution Provider https://www.natterbox.com/specialist-covenco-recovery-services-selects-natterbox-telephony-solution-provider/ https://www.natterbox.com/specialist-covenco-recovery-services-selects-natterbox-telephony-solution-provider/#respond Mon, 30 Oct 2017 17:20:15 +0000 https://www.natterbox.com/?p=4903 London – 30th October 2017, Natterbox today announced that Covenco Recovery Services, one the UK’s leading IT Disaster Recovery specialists, has chosen Natterbox as their preferred telephony provider. Covenco Recovery Services will be deploying Natterbox Advanced Voice Services (AVS) as their telephony solution. Built on the Salesforce Platform, AVS reduces dependencies on telecoms and IT and puts […]

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London – 30th October 2017, Natterbox today announced that Covenco Recovery Services, one the UK’s leading IT Disaster Recovery specialists, has chosen Natterbox as their preferred telephony provider. Covenco Recovery Services will be deploying Natterbox Advanced Voice Services (AVS) as their telephony solution.

Built on the Salesforce Platform, AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.

Mark Creasey, one of Covenco Recovery Services Founders and Marketing Manager comments, “We selected Natterbox as our preferred telephony solution provider for two main reasons. Firstly, the Salesforce integration – in particular the click to dial, wrap up codes, follow up call scheduling and call recording. Secondly, for the ease of administration – because AVS is built on the Salesforce platform, it can be administered by a ‘non-technical’ business user.”

“We also consider it important to work with a partner that delivers robust support. Being both a telco and a cloud software vendor means Natterbox’s offerings are resilient end-to end,” concludes Creasey.

Ian Moyse, UK Sales Director, Natterbox adds, “We are delighted that technology specialist Covenco Recovery Services has selected Natterbox as their telephony provider. Our AVS solution will work to enhance their sales effectiveness and customer service experience.”

Natterbox AVS allows sales and service agents to provide greater levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records. All AVS reporting is inside Salesforce, so includes the breadth of Salesforce reports that enable an organisation to easily analyse and report on sales and marketing metrics.

Natterbox AVS feature modules include:

  • AVS Cloud PBX
  • AVS Contact Centre including Web Phone
  • AVS CTI
  • AVS Record
  • AVS Numbers
  • AVS Global Calls

AVS is available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ

 

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle and Legal & General.

 

About Covenco Recovery Services

The company has been delivering disaster recovery services for over 15 years. Our customer profile ranges from small medium business (SMB’s) with just a handful of servers, through to Enterprise Customers with hundreds of servers. We work across all major private vertical market sectors including Banking & Finance, Insurance, Pharmaceuticals, Logistics, Retail and Manufacturing. We also support public sector organisations including Schools, Colleges, Housing, NHS Trusts, Local Authorities and Central Government.

 

https://www.covenco-dr.co.uk/

 

 

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Media Enquiries:

Fiona Butler

Wigwam PR

+44 (0)1483 563562

fiona@wigwampr.com

 

 

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Natterbox Saleswomen Shortlisted for Two Prestigious Workplace Diversity Awards https://www.natterbox.com/natterbox-saleswomen-shortlisted-two-prestigious-workplace-diversity-awards/ https://www.natterbox.com/natterbox-saleswomen-shortlisted-two-prestigious-workplace-diversity-awards/#respond Mon, 30 Oct 2017 12:34:21 +0000 https://www.natterbox.com/?p=4901 London – 30th October 2017, Natterbox is pleased to announce that two of its saleswomen, Ellie Barrett and Buse Komur have been shortlisted for two separate prestigious awards that recognise diversity in the workplace. Ellie Barrett, Alliances Manager, Natterbox, has been shortlisted for the Rising Star Award (SME) in the Women in IT Excellence Awards. These […]

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London – 30th October 2017, Natterbox is pleased to announce that two of its saleswomen, Ellie Barrett and Buse Komur have been shortlisted for two separate prestigious awards that recognise diversity in the workplace.

Ellie Barrett, Alliances Manager, Natterbox, has been shortlisted for the Rising Star Award (SME) in the Women in IT Excellence Awards. These awards recognise the ground-breaking work being done women in the technology sector.

Buse Komur, Business Development Manager, Natterbox, has been shortlisted for the Best Woman in Software Sales in the Women in Sales Awards Europe (WISA). These awards recognise exemplary women working in sales revenue generating roles across Europe.

Commenting on the shortlist nominations, Neil Hammerton, CEO, Natterbox, “We support workplace diversity throughout our business. We have many dynamic women exceling in what were traditionally male-dominated fields such as IT Sales. I am delighted that two of our core team have been shortlisted, Ellie as a rising star and Buse as best woman in software sales. Both are extremely talented individuals and I wish them great success in their respective awards.”

Winners of the Computing – Women in IT Excellence awards will be announced at a gala ceremony on 1st November at the Hilton Bankside, London. The winners of Women in Sales Awards Europe will be announced on 5th December at The Lancaster Hotel, London.

 

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle and Legal & General.

 

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Media Enquiries:

Fiona Butler

Wigwam PR

+44 (0)1483 563562

fiona@wigwampr.com

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Natterbox Celebrates Success at 2017 UK Customer Experience Awards https://www.natterbox.com/natterbox-celebrates-success-2017-uk-customer-experience-awards/ https://www.natterbox.com/natterbox-celebrates-success-2017-uk-customer-experience-awards/#respond Thu, 12 Oct 2017 11:29:20 +0000 https://www.natterbox.com/?p=4855 London – 12th October 2017, Natterbox, a leading provider of a global business phone system, beat numerous renowned companies, to take Silver in the Best Technology and Telecoms category at the 2017 UK Customer Experience Awards. Gold was awarded to Finastra, one of the largest FinTech companies in the world. Commenting on the award, Neil […]

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London – 12th October 2017, Natterbox, a leading provider of a global business phone system, beat numerous renowned companies, to take Silver in the Best Technology and Telecoms category at the 2017 UK Customer Experience Awards. Gold was awarded to Finastra, one of the largest FinTech companies in the world.

Commenting on the award, Neil Hammerton, CEO Natterbox, “This was a great event celebrating exceptional customer service. We are delighted to be recognised alongside the likes of BT and Direct Line for our innovation and position as the only telecom provider 100% embedded and managed entirely within Salesforce. Our Advance Voice Services (AVS) solution allows sales and service agents to provide outstanding levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.”

The gala event was held at London’s Wembley Stadium and Natterbox joined a line-up of the UK’s most dedicated customer-centric organisations to present their Customer Experience (CX) talent before a panel of independent judges featuring some of the most prominent CX professionals in the UK. Created to recognise and celebrate the skills involved in delivering exceptional customer service, the annual UK Customer Experience Awards are also a platform for sharing best practice and promoting continuous improvement, and learning.

Award judge Ian Golding praised all those who entered and offered a special congratulations to the firms which took home trophies. “This has been the biggest and best UK CX Awards in the history of the event, and the quality of competitors has truly blown us all away this year – they certainly didn’t make our jobs as judges easy! All those who made it to the finals can hold their heads high and be proud of the fact they are offering CX excellence to their valued customer base. Those who won are truly the best at what they do, and their winning legacy will inspire countless colleagues to strive to offer the very best service possible.”

 

About Natterbox
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle, The Challenge and Legal & General.

# # #
Media Enquiries:
Fiona Butler
Wigwam PR
+44 (0)1483 563562
fiona@wigwampr.com

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Natterbox named 3rd in rankings of who’s the best Unified Communications Vendor for 2017 https://www.natterbox.com/natterbox-named-3rd-rankings-whos-best-unified-communications-vendor-2017/ https://www.natterbox.com/natterbox-named-3rd-rankings-whos-best-unified-communications-vendor-2017/#respond Fri, 15 Sep 2017 14:37:13 +0000 https://www.natterbox.com/?p=4774 In an independent UC poll run by CommsTrader this month, Natterbox was placed 3rd in a ranking of 20 vendors who really kick UC-aaS. The poll enabled 2200 voters to share their opinions of the vendors who are transforming the unified communications landscape. Read more about the survey here https://www.commstrader.com/opinion-polls/best-unified-communications-vendor-2017/

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In an independent UC poll run by CommsTrader this month, Natterbox was placed 3rd in a ranking of 20 vendors who really kick UC-aaS.

The poll enabled 2200 voters to share their opinions of the vendors who are transforming the unified communications landscape.

Read more about the survey here
https://www.commstrader.com/opinion-polls/best-unified-communications-vendor-2017/

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Natterbox two time winner of ‘Demo Jam’ – building a live contact centre in just 3 minutes https://www.natterbox.com/natterbox-two-time-winner-demo-jam-building-live-contact-centre-just-3-minutes/ https://www.natterbox.com/natterbox-two-time-winner-demo-jam-building-live-contact-centre-just-3-minutes/#respond Tue, 12 Sep 2017 14:33:52 +0000 https://www.natterbox.com/?p=4763 Sydney, August 29 2017, Natterbox has once again won the prestigious Salesforce ‘Demo Jam’ this time at the Down Under Dreaming Sydney Edition event, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner. Natterbox was one of 6 respected AppExchange partners chosen to demo their product. […]

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Sydney, August 29 2017, Natterbox has once again won the prestigious Salesforce ‘Demo Jam’ this time at the Down Under Dreaming Sydney Edition event, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner.

Natterbox was one of 6 respected AppExchange partners chosen to demo their product. Contestants had just 3 minutes to demo capabilities so Natterbox VP Asia Pacific, Charles Heunemann, took to the stage to demonstrate how easy it is to set up a contact centre, 100% native in Salesforce with Natterbox’s latest release Advanced Voice Services (AVS).

Charles started the demo jam by inviting the Down Under Dreaming audience to volunteer to be Natterbox contact centre agents by using their mobile phones to text their first name into Salesforce.  Each audience volunteer received a personalised text message confirming their status as a Natterbox contact centre agent. He then provisioned a new Sydney phone number that would allow a customer to call into the instant Natterbox contact centre.

Natterbox AVS put the customer into a live call queue, where the call was first routed to Natterbox’s new WebRTC phone in Salesforce. It was then automatically distributed to the volunteer audience contact centre mobile phones, who then received a personalised call greeting them by their name. The first volunteer who accepted the call won a bottle of wine for their participation.

Natterbox AVS is a complete business phone system & contact centre 100% natively embedded in Salesforce. Administrators can create and manage their entire phone system, create caller journeys and buy numbers through Salesforce. No Hardware. No Software.

Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange.

 

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Natterbox and ISM Join Forces https://www.natterbox.com/natterbox-and-ism-join-forces/ https://www.natterbox.com/natterbox-and-ism-join-forces/#respond Mon, 11 Sep 2017 13:11:00 +0000 https://www.natterbox.com/?p=4626 London – Natterbox, a leading provider of global voice cloud services, today announced a partnership with The Institute of Sales Management (ISM) to accelerate its commitment to industry leading customer service professionalism and efficacy. Natterbox, a fast-growing UK entrepreneurial organisation is disrupting the status quo of the traditional telecoms world through its Cloud Telephony solution that […]

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London – Natterbox, a leading provider of global voice cloud services, today announced a partnership with The Institute of Sales Management (ISM) to accelerate its commitment to industry leading customer service professionalism and efficacy.

Natterbox, a fast-growing UK entrepreneurial organisation is disrupting the status quo of the traditional telecoms world through its Cloud Telephony solution that removes complexity and puts customer service back into phone engagements. Natterbox is the world’s 1st Cloud Telephony service to provide an end-to-end phone system 100% integrated with Salesforce.

Ian Moyse, Director of Sales, Natterbox comments, “We are both investing in our customers and our staff through professional industry memberships that represent quality and honesty. We strive to be professional in all aspects of engagement with both prospective and existing clients and this starts with the people. From top down, Natterbox is demonstrating our commitment to ethics, fairness and honesty through working with the ISM. We plan to use the training, events and professional membership across our team to enhance their professional approach to levels not delivered by our competitors.”

Tom Moverley, ISM Corporate Account Director commented, “We continue to be pleased in attracting quality firms such as Natterbox, who recognise the need to adhere to professional standards and that customer selling is a skilled profession to invest in. Sales professionalism driven from the top has the most impact and we are pleased Ian continues to support our goals throughout the Natterbox team following his long relationship with the ISM. We are excited about the opportunity to bring value to each other and expect many of the ISM members to be attracted to the Natterbox proposition that aligns completely with improving the quality of customer engagement.”

Natterbox is a cloud telephony provider offering a unique service – an application that enables an entire phone system to operate within Salesforce. This cloud telephony system enables administrators to create and manage their entire end-to-end phone system and contact system globally from within the Salesforce platform. It can act as a replacement for existing phone systems or it can also be smoothly integrated over the top of an existing PBX.

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Natterbox shortlisted for 3 Cloud Excellence Awards https://www.natterbox.com/natterbox-shortlisted-3-cloud-excellence-awards/ https://www.natterbox.com/natterbox-shortlisted-3-cloud-excellence-awards/#respond Fri, 08 Sep 2017 07:30:38 +0000 https://www.natterbox.com/?p=4630 Natterbox has been shortlisted for three prestigious ‘Computing’ Cloud Excellence Awards: Most Innovative Cloud Vendor of the Year; Cloud Telephony Product of the Year and Cloud Integration Product of the Year. These nominations follow the organisation’s recent launch of Advanced Voice Services (AVS) on the Salesforce AppExchange to enable global demand for fast, personalised voice […]

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Natterbox has been shortlisted for three prestigious ‘Computing’ Cloud Excellence Awards: Most Innovative Cloud Vendor of the Year; Cloud Telephony Product of the Year and Cloud Integration Product of the Year.

These nominations follow the organisation’s recent launch of Advanced Voice Services (AVS) on the Salesforce AppExchange to enable global demand for fast, personalised voice cloud services for the setting up and running of a telephone system and contact centre entirely from within Salesforce.

Neil Hammerton, CEO, Natterbox comments, “We are delighted to be nominated in 3 categories. This is testament to the strength of our offerings and the innovation we consistently deliver. These nominations reinforce our decision to fully commit to AVS – majority of new deployments are AVS 100% native in Salesforce and provide the highest levels of quality and customer experience.”

Computing’s brand new Cloud Excellence Awards aim to recognise the very best of the UK’s cloud industry from the most innovative and compelling vendors. The winners of each category will be announced at an awards ceremony on 20th September at the Hilton Tower Bridge, London.

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Natterbox announces Partnership with The Association of Professional Sales https://www.natterbox.com/natterbox-announces-partnership-association-professional-sales/ https://www.natterbox.com/natterbox-announces-partnership-association-professional-sales/#respond Wed, 06 Sep 2017 11:02:09 +0000 https://www.natterbox.com/?p=4623 Natterbox, a leading provider of global voice cloud services, today announced a partnership with The Association of Professional Sales (APS) to underpin the organisations commitment to high quality service delivery. As a member, Natterbox will demonstrate integrity, credibility and genuine interest in helping customers obtain the right solution for their business. The partnership between Natterbox […]

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Natterbox, a leading provider of global voice cloud services, today announced a partnership with The Association of Professional Sales (APS) to underpin the organisations commitment to high quality service delivery.

As a member, Natterbox will demonstrate integrity, credibility and genuine interest in helping customers obtain the right solution for their business. The partnership between Natterbox and the APS confirms both parties ongoing commitment to a true customer-centric approach to selling, service and support.

Ian Moyse, Director of Sales, Natterbox comments, “As we continue to expand as an organisation and grow our client base, it’s increasingly important for us to maintain high-quality customer experiences. Membership of highly credible bodies, such as the APS, underpins our desire to offer best practice to our customers at all times. Via this membership we will ensure that our staff continue to receive the latest sales education and mentoring.”

“We are particularly interested in leveraging APS programs such as ‘Professional Registration’ and’ Sales Experience Metric’ to enhance and measure the quality of both our sales people and their engagements with customers. Ensuring optimal effectiveness in customer interactions is at the core of our DNA and aligns with our Customer Success program and commitment to high quality service delivery,” concluded Ian.

Denise Bryant, Managing Director of the APS, commented: “We are always pleased to see new members, especially those so committed to acting ethically and professionally for their clients. Natterbox provides a leading-edge solution to enable its customers to improve their own customer service offerings, so unsurprisingly this is a key driver for their business.

The Association of Professional Sales is a prestigious community that promotes excellence in the sales profession globally. Members include Oracle, HP, SAP and Vodafone.

Natterbox is changing the way customers engage with their clients, through cloud telephony that delivers personalised phone experiences and journeys for customers. Natterbox is the world’s first telephony platform 100% integrated inside Salesforce, supporting desk-phones, soft-phones, web phones and non-Salesforce users. Built on the Salesforce Platform, Natterbox Advanced Voice Services (AVS) is currently available on the AppExchange.

 

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Natterbox celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards https://www.natterbox.com/natterbox-celebrates-double-win-corporate-visions-2017-technology-innovator-awards/ https://www.natterbox.com/natterbox-celebrates-double-win-corporate-visions-2017-technology-innovator-awards/#respond Thu, 31 Aug 2017 08:42:54 +0000 https://www.natterbox.com/?p=4709 Natterbox, a leading provider of global voice cloud services today announced it has won two prestigious awards in Corporate Vision’s 2017 Technology Innovator Awards. Natterbox was named Voice and CRM Integration Specialist of the Year and UK Best Cloud-based Services Platform in recognition of its Advance Voice Services (AVS) innovation. Natterbox AVS on the Salesforce […]

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Natterbox, a leading provider of global voice cloud services today announced it has won two prestigious awards in Corporate Vision’s 2017 Technology Innovator Awards. Natterbox was named Voice and CRM Integration Specialist of the Year and UK Best Cloud-based Services Platform in recognition of its Advance Voice Services (AVS) innovation.

Natterbox AVS on the Salesforce AppExchange, empowers businesses to connect with their customers, partners and employees in entirely new ways. Natterbox AVS reduces dependencies on IT by putting the phone system into the hands of administrators who can enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.

Neil Hammerton, CEO, Natterbox comments, “We are delighted to win these two prestigious awards which recognise our market leading innovation and customer service. 66% of consumers are likely to switch brands if they do not receive personalised service and 87% of buyer loyalty is influenced by an immediate response to support requests with buyers rating the phone as being one of the most critical channels for getting help. Bringing voice into the digitised customer experience through our cloud PBX service that integrates 100% inside Salesforce, enables our customers to globalise their operations and deliver exceptional levels of service. These awards recognise our technical and user experience expertise.”

Now celebrating its third year, the Technology Innovator Awards celebrate businesses with leading edge, innovative technological developments. Each winner is chosen through a combination of votes gathered from a network of respected industry partners, together with the organisations own in-depth and rigorous in-house research process.

Built on the Salesforce Platform, Natterbox AVS is currently available on the AppExchange.

About Natterbox
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Kimberly Clarke, Rakuten and Legal & General.

 

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