Natterbox https://www.natterbox.com Mon, 26 Jun 2017 16:32:01 +0000 en-GB hourly 1 https://wordpress.org/?v=4.7.4 4 reasons why a cloud phone system is what you need in 2017 https://www.natterbox.com/4-reasons-why-cloud-phone-system-what-you-need-2017/ https://www.natterbox.com/4-reasons-why-cloud-phone-system-what-you-need-2017/#respond Wed, 21 Jun 2017 13:36:27 +0000 https://www.natterbox.com/?p=4418 Introduction In a world of advancing technology, the cloud based VoIP (Voice over Internet Protocol) keeps you connected with everyone without the hassles of a traditional phone system. Hosted phone systems are rapidly becoming a thing of the past. Bring in the cloud phone systems! It is inevitable that before long, nearly every company will […]

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connected across all devices with a cloud phone system

Introduction

In a world of advancing technology, the cloud based VoIP (Voice over Internet Protocol) keeps you connected with everyone without the hassles of a traditional phone system.

Hosted phone systems are rapidly becoming a thing of the past. Bring in the cloud phone systems!

It is inevitable that before long, nearly every company will be using cloud phone systems.

These new systems are easy to manage and rapidly increase the connectivity within companies. As an early adopter of cloud phone systems, your company could expect to maximize its productivity and reliability to customers.

Read on to learn more about the brilliant features of cloud phone systems and why they are a must have for any modern competitive company.

1.    Never miss a call

The classic telephone is still the best way for companies to communicate with customers.

When customers speak with a representative from your company, better relationships can be built. Customers feel more trusting of your company after hearing a friendly and reassuring voice – something that you don’t get from emails.

The problem arises when you’re out of the office and you don’t have access to your phone.

Perhaps you are a travelling salesperson and spend the majority of the day out of the office.

Or maybe you are a project manager and are required to overlook the project out in the field.

Whatever the reason, traditional phones fall short when it comes to flexibility.

But with the cloud phone system, you can manage your calls from your desk phone at your office, your mobile or even your computer.

It’s almost like taking your office with you. Never again will you miss an important call.

2.    Cloud is cost-effective

Since the cloud is hosted online, your company can save money that would otherwise be spent on phone hardware and maintenance.

You don’t even need to worry about maintenance or upgrades since all of that happens in the cloud. This means that the company who is housing the cloud (such as Natterbox) takes care of everything for you.

All you need to use the cloud phone system is the physical phone and the router.

Not only that, but the cloud phone system allows you to turn a standard internet connection into a free phone call.

Telemarketing companies will absolutely love this. No more phone company charges, allowing you to further keep your costs low.

Asian woman drinking coffee in vintage color tone using a cloud phone system

3.    Cloud is better than hosted

It is a common mistake to think cloud and hosted phone systems are the same. Both cloud and hosted phone systems have servers off site from your company.

Now what are the differences?

Maintenance

With cloud, your provider takes care of everything for you. Providers such as Natterbox look after the maintenance and management of applications and equipment.

However with a hosted phone system, the company itself is responsible for management and resource usage.

It is possible to find someone to manage your hosted phone system, but this will just be an additional cost for your company.

Multiple users in cloud makes it easy to support a growing company

Hosted phone systems can only support one user. So if your company increases in size, then you’ll need another hosted phone system.

That just complicates things, since you now have multiple systems to maintain and keep track.

Cloud phone systems provides an advantage for growing companies due to the fact that it can support as many users as you want, across many locations.

All you need to do is add more computing power and more storage space to satisfy the increasing demands for your services. This is a much simpler solution than getting another server.

4.    On-premise phone systems are obsolete

The main difference between on-premise phone systems and the cloud is where the server is located.

On-premise phone systems are installed locally someplace within your company, hence the name “on-premise”. In comparison, the cloud is stored elsewhere, at the location of your provider.

The on-premise phone system is becoming obsolete. The big reason why cloud is better is due to the ability to remote access cloud.

A Cloud Phone System supports usage across multiple locations

What this means is that cloud can be used by a company across multiple locations in multiple countries, a situation more and more common, as we describe in our White Paper Business Beyond Borders.

Whereas the on-premise phone system can only be used at the location where the server is based, meaning you’ll need a separate server for each location.

The cloud phone system is an excellent choice since most companies will eventually look to expand overseas.

Rather than investing in the on-premise phone system and then ditching it for the cloud phone system, just cut out the middle man and go straight to the cloud phone system.

Conclusion

Cheaper, more flexible and easier to manage, the cloud phone system is every company’s dream.

Some companies may still be hesitant to move to the cloud phone system since they had originally invested a lot of money in the older phone systems.

But in a world that is rapidly advancing, companies need to keep up to date with the latest technology to ensure they continue to engage successfully with customers and perform better than their competitor’s.

The cloud phone system is future-proof, unlike its predecessors. With the capability to easily expand to support more users, accessibility in multiple locations across the world, and flexibility to use anywhere, the cloud phone system is a worthwhile investment for small to medium sized companies.

The cloud phone system is all you require for your communication needs.

If you don’t believe us, believe Salesforce voting Natterbox to victory the Demo Jam at Salesforce World Tour London 2017.

 

 

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Find out which third party Salesforce CTI Solution won the Demo Jam and why https://www.natterbox.com/natterbox-salesforce-cti-solution-won-demo-jam/ https://www.natterbox.com/natterbox-salesforce-cti-solution-won-demo-jam/#respond Fri, 02 Jun 2017 12:47:57 +0000 https://www.natterbox.com/?p=4349 In May 2017 Natterbox was voted by a large Salesforce audience, with a resounding lead, as the chosen Salesforce CTI solution over 5 other worthy contenders.   With the audience comments seen to lead with; So what makes Natterbox so different to others? We focus on removing the complexity and improving the quality. By this […]

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In May 2017 Natterbox was voted by a large Salesforce audience, with a resounding lead, as the chosen Salesforce CTI solution over 5 other worthy contenders.

 

With the audience comments seen to lead with;

So what makes Natterbox so different to others?
We focus on removing the complexity and improving the quality. By this we mean simplifying Telephony by removing the challenges of traditional technologies which put the effort onto technical and putting the telephony experience in the hands of the sales & marketing side of the business.

The likes of Salesforce, Marketo, Pardot and other sales and marketing tools that empower the business to better serve and engage with customers are not technically led, so why should telephony be any different. The customer journey on the web site is optimised, personalised, tuned and led by marketeers and those that have focus, experience and need to serve the customer.

Telephony should be considered in the same dynamic and customer outcome led manner. Shorten, personalise and optimise the customer telephony experience you deliver. Imagine for example automatically presenting an inbound caller with ‘We detect that you still have a complaint open with our service department please press 1 to be put through to an agent who will have those details to hand or 2 to deal with another enquiry or part of our business’. Far better than delivering them back to a generic 5 option menu, leading to another and adding to their complaint frustrations.

How about detecting a customer’s inbound number and that they are a large new prospective customer to you and automatically pushing their call to a priority queue.

Being able to achieve this quickly, affordably and without technical expertise is now available to any business and empowers you to boost the quality of each and every customer phone interaction whilst improving employee productivity and capability to be better informed on every customer call.

The voting audience at the Salesforce World Tour Demo Jam seem to agree! Stay with the time and stay connected with your customers!

To see the full Demo Jam demo visit our Demo Jam Winners blog post.

Want to try the app? Just click through to the Salesforce App Exchange.

 

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Customer Experience Management over the Telephone https://www.natterbox.com/customer-experience-management-over-the-telephone/ https://www.natterbox.com/customer-experience-management-over-the-telephone/#respond Fri, 02 Jun 2017 08:24:16 +0000 https://www.natterbox.com/?p=4346 Any leading business knows the importance of meeting customer expectations through customer experience management. It’s an easy formula: Happy Consumers = Happy Business The methods that can be employed to improve consumer satisfaction levels are, however, forever-changing. Some companies do inevitably fall behind. As technology has evolved, the expectations of customers have evolved alongside it. […]

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Any leading business knows the importance of meeting customer expectations through customer experience management. It’s an easy formula:

Happy Consumers = Happy Business

The methods that can be employed to improve consumer satisfaction levels are, however, forever-changing. Some companies do inevitably fall behind.

As technology has evolved, the expectations of customers have evolved alongside it. With the increased control that consumers hold over the marketplace, the way a company delivers their service has become more important than ever. Businesses across the globe have been stepping up their game with tools that offer new and innovative ways to keep up with demands. With a ton of new technology at our disposal, maximising customer satisfaction over the phone has become simpler than we could’ve ever imagined.

But before we delve too far into that, let’s start with the basics.

 

What is Customer Experience Management?

Customer Experience management involves a series of processes used to continuously monitor and organise interactions between a consumer and the company. It’s not about simply serving your customers. It’s about gaining a complete understanding of them so that their individual needs can be catered to.

The aim of the game is not only to foster an invaluable sense of loyalty, but ultimately encourage clients to spread praise and strengthen your reputation.

As you can see, customer loyalty is essential for maintaining your brand image. For that reason, we’ve detailed some of the essential approaches to improve your status amongst consumers, and how this can be achieved over the telephone. Broadly, these are:

  • Always focusing on the customer
  • Using mechanisms to ensure fast and effective responses
  • Adding a personal touch to interactions
  • Simplifying the process

Now let’s take a look at these points in more depth…

 

Always Focus on the Customer

At first glance, this might seem like common sense. Customers are the determining factor for the success of your business. Clearly, it’s important to consider whether you’re keeping up with their expectations as well as you should be.

Developments in the technology sector have introduced new approaches that simplify this process of understanding consumers. Using the telephone might seem like an old-fashioned method, but these recent developments have created modern tools that make it easier to identify what individual customers are looking for.

Example: Voice Record and Intelligence features
This set of modern technology automatically captures and crafts reports about consumer data. This gives companies the opportunity to focus on what each individual needs from your company, what will benefit them, and how you can make their over-the-phone experience best suited to them personally.

 

Fast and Effective Responses

Customers don’t want to be reached days later. The rise of technology has created a new demand for timely interactions and immediate results. Successful brands will prioritise communication using features such as our Voice Intelligence, helping companies to respond as soon as a customer reaches out – and sometimes even before then.

Cloud technology gives you two distinct advantages:

  1. It means that you’re not limited by location, and
  2. It means you can use follow-the-sun support to provide 24 hour services

This cloud approach is essential for improving each customer’s experience with your company, fostering the idea that you have their best interests in mind and that supporting them really matters to you.

 

Adding a Personal Touch

Tailoring communications to understand as well as anticipate customers’ needs might seem like a big job, but has become a lot simpler in our tech-driven society. Rather than depersonalise the experience, it’s become more important than ever for customers to be treated like individuals.

New technologies are, ironically enough, capable of developing that necessary human touch.

For Example: Answering Phone Messages
Technology has allowed us to play personalised messages to customers when they ring up, and this small thing can have a major impact on how personalised your customer service experience feels to customers. Removing cliché messages and replacing it with relevant, customised content is the ideal way to show your respect for your customers.

This can even benefit your business on a grand scale. By promoting relevant products and services that customers have yet to obtain, you could spread awareness about other things you can offer them.

A personalised customer experience has been proven to drive sales, customer satisfaction and increase marketing campaign performance, which is why our tools are aimed towards knowing your customers in a level of depth that makes it easy to cater to their individualities.

 

A Daring New Approach to Sales

Sales reps play another crucial role in improving customer relations. The ability to understand the individual needs of customers is important for advising consumers on suitable products or services. Companies that cater to a variety of people from a variety of locations are especially required to improve communications with those that have been raised in different backgrounds and cultures.

New technology allows reps to be as prepared as possible, especially when adopting cloud-based voice services that have a huge effect on how your business communicates with customers. The flexibility and control offered by these features makes it easier for well-trained reps to manage customer expectations, ensuring a rewarding experience that encourages that all-important feeling of personalization and effective communication.

 

Simplifying the Process for Everyone’s Benefit

Harvesting data is one thing, but putting it to use is another. Armed with the right insights and technology, you can actively transform the customer experience by altering how you engage with customers over the phone.

Companies that provide immediate, personalised, and effortless services are always going to be a step above the rest.

With traditional telephone methods, this hasn’t always been easy to provide. With technology now capable of capturing incredible amounts of data about your customers, features like Relationship-Based Routing incorporates all of this valuable information when interacting with consumers over the phone, whilst Voice Intelligence and Recording keeps this data easily stored and accessible.

 

Keep Up With Ongoing Developments

To maintain a competitive advantage, it’s essential that a business continues to evolve along with technology. Your company has to be capable of adapting to innovative technologies that will fundamentally change how you interact with your customers and what they expect from you. It’s good to find a tool that is already on its way to cultivating customer experiences that mirror real, human interactions, and detract from the depersonalization often associated with telephones.

It’s time to take advantage of new technologies that are going to benefit the customer as well as your business.

To fully understand the experience your particular segment of customers desire, there’s a lot of work involved. Extracting insight about every customer, harnessing overwhelming amounts of customer data, and extracting valuable insight from that data with speed and precision is no easy feat. You need the right service and tools to ensure that this process becomes as simple as straightforward as possible. For help with taking this next step to improving your customers experience with you, don’t hesitate to get in touch.

 

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Natterbox wins Salesforce ‘Demo Jam’ – building a live contact centre in just 3 minutes https://www.natterbox.com/natterbox-wins-salesforce-demo-jam-building-a-live-contact-centre-in-just-3-minutes/ https://www.natterbox.com/natterbox-wins-salesforce-demo-jam-building-a-live-contact-centre-in-just-3-minutes/#respond Sat, 27 May 2017 13:35:07 +0000 https://www.natterbox.com/?p=4323 London, May 18 2017 Natterbox has won the prestigious Salesforce ‘Demo Jam’ at the Salesforce World Tour – London, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner. Natterbox was one of 6 respected AppExchange partners chosen to demo their product. Contestants had just 3 minutes […]

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London, May 18 2017 Natterbox has won the prestigious Salesforce ‘Demo Jam’ at the Salesforce World Tour – London, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner.

Natterbox was one of 6 respected AppExchange partners chosen to demo their product. Contestants had just 3 minutes to demo capabilities so Natterbox CEO, Neil Hammerton, took to the stage to demonstrate how easy it is to set up a contact centre 100% native in Salesforce with Natterbox latest release Advanced Voice Services (AVS).

Neil started the demo by inviting the audience to volunteer to be Natterbox contact centre staff by using their mobile phones to text their first name into Salesforce to create a user record and then quickly set them up as contact centre agents in Salesforce. He then provisioned a new London phone number that would allow a volunteer customer to call into the instant Natterbox contact centre.

Natterbox AVS put the audience caller into a live call queue where the call was first routed to Natterbox’s new WebRTC phone in Salesforce, before it was automatically distributed to the audience contact centre audience volunteer mobile phones, who then received a personalised call greeting them by their name. The first volunteer who accepted the call won a bottle of wine for their participation.

Natterbox AVS is a complete business phone system & contact centre 100% natively embedded in Salesforce. Administrators can create and manage their entire phone system, create caller journeys and buy numbers through Salesforce. No Hardware. No Software.

Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange.

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Using Cloud to Neutralise the Telephony Hot Potato https://www.natterbox.com/using-cloud-neutralise-telephony-hot-potato/ https://www.natterbox.com/using-cloud-neutralise-telephony-hot-potato/#respond Tue, 09 May 2017 16:30:48 +0000 https://www.natterbox.com/?p=4309 By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST Telephone systems and PBX’s (Private Branch eXhange) have historically been a hot potato in a business, an important service for users needing firm ownership and the most obvious bucket to be thrown into  being that of the traditional IT team. This IT […]

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By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST

Telephone systems and PBX’s (Private Branch eXhange) have historically been a hot potato in a business, an important service for users needing firm ownership and the most obvious bucket to be thrown into  being that of the traditional IT team. This IT team if often frustrated that they do not have the telecoms experience to know what they are dealing with.

Over the years I have lost count of the times the IT team has commented (both from customers and businesses I have worked within) of struggling with the telephony component, lacking skills, experience and understanding of the ethos of this historic comms world. The telco world, and its approaches and components are very different to the IP based world that traditional IT is used to operating within. Often these historical telephony deployments are also creaking, having through accident and sometimes design, been configured in weird and wonderful ways that now no one is familiar with or has the time to unpick.  So IT are keen to have someone else own the problem, but find there is nowhere else to locate it in the business!

Still today in 2017, a vast number of firms sit in this camp, faced with the challenges of supporting and maintaining telephony systems, often based on ageing technology and bolted together from varying suppliers to achieve delivery of provisioning, PBX, desktop devices and IP interfaces with today’s modern world of softphones and PC and mobile based technologies.

Often the biggest challenge is when something breaks and the IT team has to circle around, reacting to fix an issue none really has the confidence or experience of. This same team has to maintain, monitor and manage not only telephony, but the breadth of IT services and solutions serving the business.

The challenge with telephony over, for example, email services or most typical IT services is that it is real time and any degradation in packet quality is seen immediately from both ends of the spectrum, caller and recipient!  Send an email that gets delayed and more often than not neither end notices as it is seen as a transient communication method. A phone call is immediate real time two way communication, where any degradation in service results in packet loss and obvious call quality issues to those on the call.  Thus, have an issue on your PBX and find your breadth of users complaining about mid call line drops, sound quality (hissing or crackling) or issues making or receiving calls

This situation is exaggerated quickly when you have multiple sites with local PBX’s and issues to manage on a wider scale. In today’s demanding world to support customers demand for high quality service and response and staffs needs for more flexibility to work anytime, anywhere on any device a new approach is essential.

So along came VoiP and Cloud Telephony to deliver the common benefits of cloud from better resilience (uptime and performance), removal or reduction in capital costs, faster deployment, easier upgrades and scaling of usage.

In today’s world there is rarely a logical reason to deploy a traditional physical PBX. As we have already seen in the CRM world where now 50% of all new deployments globally are cloud based (and expected to soon reach 70% of all sales) once Cloud has proven its disruption it will grow fast.

So with Cloud telephony much of the challenge for the IT team in managing the telecoms for the business is taken away by the cloud provider, except the administration, provisioning and configuration of policies for the business.

The bigger question is should this even be with the IT team. Take Salesforce as a business application platform, is this managed by IT? They may have been involved in the initial procurement, providing a security review, a technical approval for fit for the business network and security models, but the day to day management revolves around the business needs.  Provisioning and decommissioning users, configuring data presentation (fields, reports, dashboards), managing business rules, helping users, etc – this falls under a Salesforce Administrator / team.

So is telephony not an extension of this? A business service that should the technical complexity and implications be removed (using a cloud provider) is better placed being owned and managed by a business services admin as opposed to a technical IT support team.

Now take another thought initiative and consider integrating your Telephony and CRM, having customer and prospect data supporting the logic of voice interactions.

Imagine being able to inform a sales user that should a key customer be marked as ‘Gold’ category then their calls will automatically be put to the head of inbound call queues. That any new sales opportunity in the CRM over a target threshold value will automatically get priority support during their trial experience and bypass automated call recording triage processes. That if you put an account in your teams name that any of their inbound calls will automatically go to the sales rep allocated and then the call group for your team only.

The business and customer benefits are obvious in this day of a heightened buyer dynamic expecting and demanding high quality customer service.

To enable this should it not be easy and intuitive for the same Salesforce Admin / team to manage the customer telephony in alignment with the CRM system?  Embedding the cloud telephony end to end inside of Salesforce itself is long overdue. This allows the utilisation of the same security model and all rich data to create a non technically managed, customer centric phone system that is as flexible as Salesforce itself.

 Telephony has been in the hands of the technical IT team out of necessity not choice. Now is the time you are able to choose to put it where it belongs, in the heart of customer centricity land aligned with customer service and sales.

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Natterbox Announces Advanced Voice Services on the Salesforce AppExchange, the World’s leading Enterprise Apps Marketplace https://www.natterbox.com/natterbox-announces-advanced-voice-services-salesforce-appexchange-worlds-leading-enterprise-apps-marketplace/ https://www.natterbox.com/natterbox-announces-advanced-voice-services-salesforce-appexchange-worlds-leading-enterprise-apps-marketplace/#respond Mon, 08 May 2017 08:59:33 +0000 https://www.natterbox.com/?p=4288 Natterbox customers can now meet increasing global demand for fast, personalised service from setting up and running their organisation’s telephone system and contact centre, entirely from within Salesforce London, May 8, 2017– Natterbox today announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and […]

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Natterbox customers can now meet increasing global demand for fast, personalised service from setting up and running their organisation’s telephone system and contact centre, entirely from within Salesforce

London, May 8, 2017– Natterbox today announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.

Natterbox AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can now enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.

An administrator’s ability to create a caller’s journey that is both positive and differentiated is provided by Natterbox AVS “lightning ready” policy builder, available from within Salesforce.  Natterbox AVS allows sales and service agents to provide greater levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.

Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ

 

Advanced Voice Services (AVS) Key Features

Administrators can now import existing phone numbers and provision new global phone numbers, set up extensions and telephones and customise personalised caller journeys entirely from within Salesforce. Sales and service agents can make and receive phone calls from any object within Salesforce with no dependencies on soft phones or IP phone hardware.  Natterbox AVS enables administrators to unify their organisations phone system across multiple offices and geographies making it extremely easy to globalise operations and provide extended hours or follow-the-sun support services.

Natterbox AVS feature modules include;

  • AVS Cloud PBX
  • AVS Contact Centre including Web Phone
  • AVS CTI
  • AVS Record
  • AVS Numbers
  • AVS Global Calls

Natterbox Advanced Voice Services listing on the AppExchange means that customers can easily make Salesforce their global business telephone system and contact centre and deliver exceptional levels of personalised customer service.

 

Comments on the News

  • Neil Hammerton CEO Natterbox comments “66% of consumers are likely to switch brands if they do not receive personalised service and 87% of buyer loyalty is influenced by an immediate response to support requests with buyers rating the phone as being one of the most critical channels for getting help. Bringing the phone system and contact centre into Salesforce enables our customers to globalise their operations and deliver exceptional levels of service.”
  • “Everyone and everything is getting smarter and more connected than ever before and companies are looking to transform the way they connect with customers, partners and employees,” said Kori O’Brien, SVP, ISV Sales, Salesforce. “By leveraging the power of the Salesforce Platform, Natterbox provides customers with an exciting new way to meet increasing customer expectations for personalised service and speed of engagement.”

 

About Salesforce AppExchange

Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,500 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
 

Additional Resources

Salesforce, AppExchange and others are among the trademarks of Salesforce.com, inc.
 

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Kimberly Clarke, Rakuten and Legal & General.

 


 

Natterbox Contact:
Charles Heunemann
Natterbox
+44 333 510 4001
charles@natterbox.com

Media Enquiries:
Fiona Butler
Wigwam PR
+44 (0)1483 563562
fiona@wigwampr.com

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Natterbox announces appointment of award winning UK sales director https://www.natterbox.com/natterbox-announces-appointment-award-winning-uk-sales-director/ https://www.natterbox.com/natterbox-announces-appointment-award-winning-uk-sales-director/#respond Thu, 20 Apr 2017 08:57:53 +0000 https://www.natterbox.com/?p=4231 London, 20th April 2017, Natterbox, a leading provider of global voice cloud services, today announced the appointment of Ian Moyse as UK Sales Director. Recently named ‘Sales Director of the Year’ by the Institute of Sales & Marketing, Moyse will be responsible for driving the company’s UK sales strategy. Moyse was also recently named the […]

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London, 20th April 2017, Natterbox, a leading provider of global voice cloud services, today announced the appointment of Ian Moyse as UK Sales Director. Recently named ‘Sales Director of the Year’ by the Institute of Sales & Marketing, Moyse will be responsible for driving the company’s UK sales strategy.

Moyse was also recently named the #1 Social Influencer on Cloud for 2017 (Onalytica) and in 2016 he was named in the world’s top 50 most connected people on LinkedIn, being recognised by LinkedIn as a top 10 Technology Power influencer in the UK technology sector.

Moyse, an expert in Software-as-a-Service (SaaS), is on the board of industry bodies including Federation Against Software Theft (FAST) and the Cloud Industry Forum and is non exec board advisor to both Assuredata, a General Data Protection Regulation (GDPR) Training specialist and Digital Leadership Associates,  – a leading social selling organisation.

He brings rich and diverse experience to Natterbox, having held sales leadership positions at a number of cloud computing vendors including Webroot Software, Rackspace and Workbooks.

Commenting on the appointment, Neil Hammerton, CEO, Natterbox: “We are delighted that Ian has joined Natterbox to drive the next stage of our growth. His industry pedigree in leading cloud sales teams will be a valuable asset to achieving our business growth ambitions. His combined SaaS, sales and social selling background and experience will deliver great value to our team and our customers. His profile in the cloud space will enable us to expand our reach at an increased pace.”

Ian Moyse, UK Sales Director, Natterbox adds: “I have known Natterbox for many years and in fact, I was once a customer. I’m really excited to join such an innovative cloud organisation, truly delivering positive disruption to the telecoms industry, to help business improve customer service. Together we have an extraordinary opportunity to help customers move telephony out from the technology team and into the sales and customer service arena, where it belongs.”

“With a volume of ageing PBX systems holding back customers and many historic providers struggling in today’s demanding fast paced world, Natterbox’s agile system, combined with the strongest Salesforce CRM integrated telephony offering places us at the forefront of helping customers in their transition.”

Natterbox cloud telephony integrates with an organisation’s CRM to drive sales and provide an exceptional customer experience. Specific solutions with Salesforce enable 100% customer data capture and integrity, insightful intelligence and analytics, as well as improved staff productivity.

 

Notes to Editors

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Kimberly Clarke, Rakuten, Legal & General.

 

For media information, please contact:

Fiona Butler

Wigwam PR

Tel: +44 (0)1483 563 562 / +44 (0)7796 410557

 

For more information on Natterbox contact:

Charles Heunemann

Global Head of Marketing

Natterbox

+44 7410 697 133  charles@natterbox.com

 

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Natterbox announces promotion of sales director to drive EMEA enterprise growth https://www.natterbox.com/tim-beeson-new-sales-director-emea-at-natterbox/ https://www.natterbox.com/tim-beeson-new-sales-director-emea-at-natterbox/#respond Wed, 05 Apr 2017 13:00:01 +0000 https://www.natterbox.com/?p=4185 London, 5 April 2017, Natterbox, a leading provider of global voice cloud services, today announced the appointment of Tim Beeson as EMEA Sales Director, responsible for sales growth across Europe and the Middle East and for driving the company’s EMEA enterprise strategy. Having joined the company in 2010, Beeson is a founding member of Natterbox’s […]

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London, 5 April 2017, Natterbox, a leading provider of global voice cloud services, today announced the appointment of Tim Beeson as EMEA Sales Director, responsible for sales growth across Europe and the Middle East and for driving the company’s EMEA enterprise strategy.

Having joined the company in 2010, Beeson is a founding member of Natterbox’s sales organisation and has held a number of key positions, the most recent of which was as the company’s UK Sales Director. Prior to joining Natterbox, Beeson was a member of Canon Business Solutions UK sales organisation for over 6 years.

Beeson’s first objective will be to build on the company’s success in the enterprise market by forming a new EMEA team focused on acquiring additional enterprise customers in Europe and the Middle East.

Neil Hammerton, CEO, Natterbox explains, “From the start Tim has been a vital contributor to the company’s impressive growth.  He and his team have been instrumental in developing the solid legacy Natterbox has with enterprise customers, such as Groupon, Legal and General and the BBC and Tim’s promotion further underlines our commitment to building on our success in the enterprise sector.”

Tim Beeson, Sales Director EMEA

Tim Beeson, EMEA Sales Director, Natterbox adds: “We have an enviable reputation for delivering enterprise class cloud telephony and contact centre solutions to both SME and enterprise customers across multiple geographies. The Natterbox next generation of business phone and contact centre solutions for Salesforce.com and Service Cloud will consolidate our position as a global leader in cloud telephony.”

Natterbox cloud telephony integrates with an organisation’s CRM to drive sales and provide an exceptional customer experience. Specific solutions with Salesforce enable 100% customer data capture and integrity, insightful intelligence and analytics, as well as improved staff productivity.

 

 

Notes to Editors

 

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Kimberly Clarke, Rakuten, Legal & General.

 

For media information, please contact:

Fiona Butler

Wigwam PR

Tel: +44 (0)1483 563 562 / +44 (0)7796 410557

 

For more information on Natterbox contact:

Charles Heunemann

Global Head of Marketing

Natterbox

+44 7410 697 133  charles@natterbox.com

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James Radford explains our revolutionary Advanced Voice Services https://www.natterbox.com/james-radford-explains-revolutionairy-advanced-voice-services/ https://www.natterbox.com/james-radford-explains-revolutionairy-advanced-voice-services/#respond Mon, 27 Mar 2017 17:25:49 +0000 https://www.natterbox.com/?p=4130 Natterbox went to CeBIT Hannover last week, and we managed to steal Natterbox Product Manager James Radford away from his busy demos for a couple of minutes. Hear him explain why your business will benefit from Natterbox Advanced Voice Services.   TRANSCRIPTION BELOW: Pal: So, James, we are here at CeBIT in Hannover and this […]

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Natterbox went to CeBIT Hannover last week, and we managed to steal Natterbox Product Manager James Radford away from his busy demos for a couple of minutes. Hear him explain why your business will benefit from Natterbox Advanced Voice Services.

 

TRANSCRIPTION BELOW:

Pal: So, James, we are here at CeBIT in Hannover and this the, well, world premiere if you will of Advanced Voice Services.

James: Yes

Pal: What’s so unique about that?

James: We certainly think we have done something pretty unique here today. So we have taken ALL aspects of the entire telephony platform and embedded that directly inside Salesforce. So not only are you just getting apps for Salesforce, like you might have an app for your contact centre in Salesforce, you might have an app for your telesales team in Salesforce.

With Natterbox Advanced Voice Services you actually get the entire platform, so Salesforce not only becomes your telephony lead gen system, it becomes your telephony contact centre system. It also becomes your telephone as well! So basically I’m logged into Salesforce, and I’m making my phone calls from Salesforce…globally!

Pal: So, you mean I have to install some sort of software or hardware and then Salesforce is my telephone?

James: No, not at all. You literally just download the AVS, Advanced Voice Services, app and the next time the user logs into Salesforce they get a little telephone that pops up in the corner of their Salesforce screen. It works in lightning as well. That is then their telephone! They have a dialpad, they click on the dialpad and make phonecalls, that’s it.

Pal: And this comes with screen pop, voice recording, wrap-up codes, everything?

James: Exactly, the whole shebang. So you’re going to be getting screen pop and all of your reports, over 120 detailed reports. And actually Pal, a really important thing about the reports; they’re fantastic because not only are you getting telephone reports, for example Pal made this many calls today, but this is now blended with all of your accounts, your opportunities, your contact information.

So you don’t just get reports about how many people are making calls how many times each day, you are actually getting full business intelligence in Salesforce. This is not just for the team leaders, the administrators and the users as well.

Pal: So this truly is a revolution?

James: It’s something new, and I haven’t seen anybody else who’s done it. If you need it, you need to come to Natterbox.

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The Deep Blue Ce(bit) https://www.natterbox.com/deep-blue-cebit/ https://www.natterbox.com/deep-blue-cebit/#respond Mon, 20 Mar 2017 15:56:22 +0000 https://www.natterbox.com/?p=4101 by James Radford, Product Manager at Natterbox Cebit 2017! This year, Salesforce World tour has smushed together with the sprawling CeBIT conference in Hannover. Here at Natterbox, we could not resist popping over to see the unusual lovechild such a tech conference fusion would make.   First impressions? Green. Salesforce love to tout their green […]

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by James Radford, Product Manager at Natterbox

Cebit 2017! This year, Salesforce World tour has smushed together with the sprawling CeBIT conference in Hannover. Here at Natterbox, we could not resist popping over to see the unusual lovechild such a tech conference fusion would make.

 

First impressions? Green. Salesforce love to tout their green credentials and with the groundbreaking 1-1-1 program I can see why. However, for this year’s CeBIT, they have just gone green. I am sure there are more trees here today than there are in the Black Forrest.

Tree-mendous (Sorry, I couldn’t help myself)

 

But still, it certainly gives the event hall a much more relaxed feel compared to a normal conference. And certainly more relaxed than the ‘Battle Royale’ themed Autonomous vehicles hall!

Anyone missing Robot Wars?

 

Germany is a fast growing market for Salesforce, especially in Service Cloud and Salesforce have recognized this with a corresponding jump in size of their event. The previous Salesforce events in Munich had more of a provincial feel but CeBit 2017 in Hannover has all the buzz of World Tour UK and lavishly kitted out look and feel of Dreamforce.

Its a trend we have been seeing here at Natterbox too. Between the gutsy, bohemian start-up culture of Berlin and the established markets of Munich and Düsseldorf, demand for integrated, scalable technology is rife. If you, like us, believe that voice is the most important method of communication with your customers but lament the stagnated telecoms technology on offer today. Pop over to Stand 114 and have a chat to us at Natterbox!

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