Non-Salesforce users get all the same telephone functionality as Salesforce users on both desktop and mobile though they don’t see Salesforce-specific functions such as Wrap-Ups, Notes and Activities.
Work Wherever, on Whatever Device
Agents can quickly and easily choose which device to make and receive calls from: home phone, work phone, mobile or by using the Freedom Integrated Phone. They can also take control of who can contact them (for example allowing all calls or just VIP callers), set a different number as Caller ID for outgoing calls, and choose additional numbers on which to receive incoming calls.
Fed up of having to catch up on admin back at the office?
Want to capture all call data in Salesforce when you’re on the move?
Want a world class webphone experience for non-Salesforce users?
70% of workers don’t sit behind a desk every day. Mobile devices are unleashing productivity and collaboration in the workforce.
By 2021, the increase in the number of employees who prefer to work remotely will allow organisations to support 40% more workers in the same amount of space as they use today.
By 2020, organisations that support a choose-your-own-work-style culture will boost employee retention rates by more than 10%.
Sources: Deloitte, The Untethered Workforce | Gartner, Crafting Workspaces That Enhance the Employee Experience
Why Natterbox is the Best Choice
Since not everyone can always be in the office, interactions need to support remote workers. For contact centre-based agents, Freedom provides a future-proof interface that gives contact centres the power to integrate new Natterbox features as they’re developed.
Agents on the move benefit from all call data being pushed back into Salesforce, thereby eliminating time spent catching up on admin.
Agents without Salesforce get the same great telephony experience as their colleagues, all from their computer or mobile device.
We’ve been particularly impressed with the ease of administrating the system. Even staff without an IT background can do it.
Call activity is automatically populated into our CRM system and logged against the correct contact, opportunity or account, significantly improving the integrity of our data.
Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to estimated £4k savings per year and a £200k annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of the benefits.
With a reliable system, focus can shift from infrastructure and on to the customers – who are most important. Natterbox has improved data integrity and reporting in Salesforce. Calls are automatically logged against the correct contact, opportunity or account and call data can be easily analysed in detailed reports in Salesforce.
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Key Features & Benefits
The world’s first global business phone system with Contact Centre, 100% embedded and managed entirely within Salesforce.
Support Remote Workers
Get complete Natterbox functionality on any device, whether desktop, mobile or tablet. Assisting your entire workforce to work smarter, no matter where or how they work.
100% Up To Date
Ensure Salesforce information is always up to date and eliminate the need for additional admin time when on the move: wrap ups, notes and all call data pushed back into Salesforce.
Supports Non-Salesforce Users
Non-Salesforce users get a webphone with all Natterbox telephony functions, so everyone within the organisation can benefit from efficiency gains.
Large, easy-to-navigate screen with quick access to menu items and new CTI features. Enhanced UI makes it easy to see who is on the call when performing Listen In and Transfer.
Address Book Functionality
Search and dial Salesforce Contacts and Accounts as well as your own organisation’s contacts from the Freedom app.
See all of your organisation’s teams and their corresponding team members with click-to-dial functionality along with presence and availability status.
Increase outbound calling capability by recording multiple pre-recorded messages to quickly drop when hitting a customer’s voicemail service.
See your missed calls, voicemails and outstanding wrap up activity.
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Salesforce in the future?
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Thanks to the integration with Salesforce, the same call data is pushed into your CRM as if you were making or receiving calls on any other device, meaning you no longer have to waste time catching up on admin.
You need to run Salesforce Lightning to use Freedom for Salesforce, though you can use the Freedom mobile app and web phone in both Classic and Lightning. If you’re a Classic user, you’ll be able to use our current CTI in place of Freedom for Salesforce.