Improve Agent Efficiency by Making Voice Central to Your Sales Cadence
By integrating High Velocity Sales with Natterbox your agents will be able to benefit from a fast, low-click dialling experience as soon as they log into Salesforce. Not to mention, a whole host of productivity features like live note taking, customised wrap up codes, automatic activity capture, and so much more.
Need a quicker, easier way for your agents to call their leads?
Need your agents to populate their call data into Salesforce?
Want all call data to be recorded into Salesforce?
31% of Sales cite poor access to different types of data, including data outside of Salesforce, as the biggest barrier to deriving insights from Salesforce.
79% of salespeople regularly spend time during their workday inputting the same data into multiple systems, which increases the risk of human error affecting your data quality.
61% of consumers still prefer to talk to a real person over the phone when they need customer service assistance.
Source: Salesforce, State of Sales
To have successful conversations with your customers and prospects daily, you need to have access to the right tools to get the job done. No more time wasted on incomplete data, multiple sources and manual admin methods.
Natterbox removes the complexity from manually updating Salesforce with call activity, by automatically capturing data and updating the lead and contact record, regardless if you’re in the office or on the road.
We’ve been particularly impressed with the ease of administrating the system. Even staff without an IT background can do it.
Call activity is automatically populated into our CRM system and logged against the correct contact, opportunity or account, significantly improving the integrity of our data.
Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to estimated £4k savings per year and a £200k annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of the benefits.
With a reliable system, focus can shift from infrastructure and on to the customers – who are most important. Natterbox has improved data integrity and reporting in Salesforce. Calls are automatically logged against the correct contact, opportunity or account and call data can be easily analysed in detailed reports in Salesforce.
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Key Features and Benefits
Improve Agent Efficiency
Improve agent efficiency by making voice a central part of your sales cadence.
100% Embedded in Salesforce
Natterbox is 100% embedded into High Velocity Sales from Salesforce, providing a fast, low-click, seamless experience for your sales agents.
Minimise clicks with a fully embedded High Velocity Sales dialler.
Easy Sales Cadence
Make voice calls an easy part of your sales cadence designs.
Local Presence Dialling
Local presence dialling improves pickup rates for cold calls.
Inbuilt Voicemail Drop
Inbuilt voicemail drop improves agent efficiency by removing the need to manually leave voicemails.
All Data Recorded
60+ points of call data captured and automatically pushed into a lead/contact in Salesforce. All of which can be built into 120+ customisable Salesforce reports and dashboards, to help you make better business decisions.
Record All Calls
Automatically capture call recordings from all company devices in the entire team to improve efficiency, data integrity and training, and ensure legal compliance.
One Trusted Provider
We own our own Cloud PBX and our solution is 100% managed and embedded within Salesforce. Enabling transparency, flexibility and support, without needing to escalate to third party telephony suppliers.
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