Connect Microsoft Teams and Salesforce
Seamlessly integrate Microsoft Teams to capture call data directly into Salesforce. With our Salesforce integrated CTI, you can make and receive calls inside Microsoft Teams, on the web, desktop and mobile.
You no longer need to manage multiple voice solutions. All your call data, wrap-ups and notes are automatically logged in Salesforce against relevant records, removing the need for manual data entry.
Supports Salesforce and non-Salesforce users
Users that have Salesforce licences gain immediate access to Natterbox features and non-Salesforce users also benefit by having all of their call data pushed inside Salesforce. Supporting all employees and enabling full visibility of all calls.
Once Microsoft Teams and Salesforce are connected by Natterbox, you can then take your customer experience to the next level. You can combine this integration with any of our other modules like Contact Centre and Call Recording to experience even more benefits.
Key Features & Benefits
Gain total visibility of all Microsoft Teams call data automatically in Salesforce so you can track performance and make data-driven decisions.
Outshine Your Competition
Deliver a competitor crushing customer experience using Contact Centre through Microsoft Teams.
Use Microsoft Teams with the Natterbox Freedom CTI for advanced screen popping, note taking, call wrap-up and dialler functionality.
Supports Salesforce and non-Salesforce users so you only have one phone platform to manage and everyone benefits from the same great experience.
Choose How You Work
Flexibility for users to make and receive calls how they want, through the Microsoft Teams desktop app, web page and mobile application.