London – 12th October 2017, Natterbox, a leading provider of a global business phone system, beat numerous renowned companies, to take Silver in the Best Technology and Telecoms category at the 2017 UK Customer Experience Awards. Gold was awarded to Finastra, one of the largest FinTech companies in the world.
Commenting on the award, Neil Hammerton, CEO Natterbox, “This was a great event celebrating exceptional customer service. We are delighted to be recognised alongside the likes of BT and Direct Line for our innovation and position as the only telecom provider 100% embedded and managed entirely within Salesforce. Our Advance Voice Services (AVS) solution allows sales and service agents to provide outstanding levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.”
The gala event was held at London’s Wembley Stadium and Natterbox joined a line-up of the UK’s most dedicated customer-centric organisations to present their Customer Experience (CX) talent before a panel of independent judges featuring some of the most prominent CX professionals in the UK. Created to recognise and celebrate the skills involved in delivering exceptional customer service, the annual UK Customer Experience Awards are also a platform for sharing best practice and promoting continuous improvement, and learning.
Award judge Ian Golding praised all those who entered and offered a special congratulations to the firms which took home trophies. “This has been the biggest and best UK CX Awards in the history of the event, and the quality of competitors has truly blown us all away this year – they certainly didn’t make our jobs as judges easy! All those who made it to the finals can hold their heads high and be proud of the fact they are offering CX excellence to their valued customer base. Those who won are truly the best at what they do, and their winning legacy will inspire countless colleagues to strive to offer the very best service possible.”
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon, Funding Circle, The Challenge and Legal & General.
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