Key benefits for you
Natterbox Insights provides you with in-depth analysis of your agents calls.
Key phrase tracking – automatically pick out key phrases, dates, items etc.
Speech coherence – helping agents improve their communication techniques.
Relationship indicators – how often do you speak with your customers and are the conversations one sided, interrupted, excited, positive or negative.
Talk time analysis – when calls are taking place, and how long they run for.
Other modules available within the Natterbox App:
Salesforce Cloud Telephony Integration (SCTI). Native sign-on, click to dial and much more »