Natterbox Insight

Combining voice transcription and call metrics, we provide unique insight into all areas of communication.

From this we track key phrases, derive relationship strength/health indicators, speech coherence, and talk time analysis.

Advanced search of this data delivers an easy way to find key information in all conversations, based on a wide range of criteria.

AVS Dashboard Desktop

Key benefits for you

Natterbox Insights provides you with in-depth analysis of your agents calls.

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Key phrase tracking - automatically pick out key phrases, dates, items etc.

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Speech coherence - helping agents improve their communication techniques.

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Relationship indicators – how often do you speak with your customers and are the conversations one sided, interrupted, excited, positive or negative.

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Talk time analysis - when calls are taking place, and how long they run for.

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