Key benefits for you
Natterbox Insights provides you with in-depth analysis of your agents calls.
Key phrase tracking - automatically pick out key phrases, dates, items etc.
Speech coherence - helping agents improve their communication techniques.
Relationship indicators – how often do you speak with your customers and are the conversations one sided, interrupted, excited, positive or negative.
Talk time analysis - when calls are taking place, and how long they run for.
Other modules available within the Natterbox App:
Salesforce Cloud Telephony Integration (SCTI). Native sign-on, click to dial and much more »