Natterbox Pricing

We understand that each team within your business has different needs.

We adopt a modular approach with flexible pricing, meaning you only pay for what you need and not for every Salesforce licence.

Our unique offering allows you to focus on the features you need today and add on as your business grows.

Product Features and Benefits

Natterbox is a registered Telco and has been since inception. You can therefore rely on us for your number porting, new number provisioning and a variety of call package options (variable, local fixed and global fixed). With Natterbox call data for all users pushed automatically into Salesforce, you have full access to reporting using the native salesforce reporting tool - with fully customisable dashboards built in as standard.

FEATUREExpand AllSALESFORCE PBXCONTACT CENTREFREEDOMSALESFORCE CTIAUTOMATIC CALL RECORDING
Global Telephony System
As a registered telephone company, we offer our own call package options and take care of number porting and new number provisioning.
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Works with Non-Salesforce Users
While Natterbox integrates with Salesforce CRM, we are also able to provide Natterbox licences for any non-Salesforce users at your company for our voice services, all managed within Salesforce.
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Ability to connect Softphones and Deskphones
You can choose whether you want your employees to make and receive calls directly through their computer or using a deskphone.
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Conference Rooms
Our voice services enable you and your employees to make and receive calls through conference room phones and set up virtual conference rooms that can be dialled into from anywhere.
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Voicemail
We offer voicemail as part of our service.
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Salesforce Embedded WebRTC Phone
Our webphone is 100% embeded in Salesforce.
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Integrates with Salesforce Process Builder
Enables you to use Salesforce Process Builder to trigger Natterbox events - so trigger an outbound call from a webform or automatically follow up on a support ticket when its raised.
---------
Drag and Drop Policy Builder in Salesforce
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system.
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Scripting Engine
Powerful way for advanced users to build sophisticated functionality into call routing policies (eg embedding objects into your CTI, such as map of where the customer lives).
---------
Email, SMS and Chatter Alerts
Trigger notifications to your customers or agents (eg to confirm payment or the date of an appointment).
---------
Post Call Surveys
Enable your customers to rate the interaction they've had with your agents following a call to track customer satisfaction.
------------
Availability Status
These services are of importance for your call routing policies, enabling you to show which agents are on-shift and avaialable to deal with customers.
------------
Call Queues
Choose what queuing rules you want to apply to customers dialling in (including queue jumping for VIP customers).
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Callback Functionality for queuing customers
Let your customers choose the option to receive a callback instead of waiting in a queue for an agent.
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Dynamic call routing based on Salesforce Information
Allows you to intelligently route calls based on Salesforce data, for example directly to a customer's Account Manager.
------------
Modify Existing Salesforce Records
The Natterbox app enables you to make changes to a record (eg Account Owner) that are then updated in Salesforce.
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Create New Records in Salesforce
The Natterbox app automatically creates a new lead when a prospect calls in or a case for new support queries and any other record type you need.
------------
Skills Based Call Routing
If a customer is calling with a specific need, make sure their call gets routed to an agent who has the appropriate training to deal with their enquiry.
------------
Real-time Wallboards
See real-time metrics about your agents and contact centre performance.
------------
Work wherever you want, on whatever device you want
Get complete Natterbox telephony and functionality on any device, whether desktop, mobile or tablet.
------------
Salesforce integration on all devices
Eliminate need for additional admin time when on the move: wrap ups, notes and all call data pushed back into Salesforce.
------------
Webphone for non-Salesforce users
Non-Salesforce users get a webphone with all Natterbox telephony functions.
------------
Market-leading User Interface
Large, easy-to-navigate screen with quick access to menu items new CTI features. Enhanced UI makes it easy to see who is on the call when performing Listen In and Transfer functions.
------------
Notifications
See your missed calls, voicemails and outstanding wrap up activity.
------------
Listen In
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
------
Universal Click to Dial
Click a contact's number from Salesforce or from anywhere on the web to trigger a call from our CTI.
---------
Customisable wrap-up codes
You choose what dropdown options your agents have to wrap up a call (eg Opportunity Update) to quickly track their activities.
---------
Automated call logs in Salesforce
We capture 70+ data points from the calls your agents make and receive into Salesforce.
---------
Local presence dialling (manual and automatic)
Agents can choose to display a local number to the person they're calling to increase the chance of pick-up.
---------
Screen Pop in Salesforce
Upon answering a call in the CTI, a customer's Salesforce record will automatically be displayed (popped).
---------
Preview Dialler List
Your agents are able to see which customers are on their call list in advance, enabling them to prepare information for their calls.
---------
Dynamic Dial List
Dynamically push leads, contacts and accounts for your agents to call from any number of Salesforce fields.
---------
Salesforce Omni-Channel Support
Your agents can indicate when they’re available for work, and for which service channels (such as voice, email, SMS and chat).
---------
Address Book
Search by name and click to dial for for all contacts and companies in Salesforce as well as Natterbox PBX users.
---------
Presence status
See whether internal contacts are available to take a call.
---------
Voicemail playback
View voicemails by caller name, number, duration and click to play these.
---------
Voicemail drop
Pre-record messages to send when reaching a customer's voicemail.
---------
Call quality indicator
See the strength of your signal (useful for diagnosis when experiencing poor call quality) as well as microphone and speaker level.
---------
Call recording (1 year to 25 years)
Our call recording module enables you to access your call recordings at no extra cost for 1 year and we have pricing options to enable you to access them for up to 25 years.
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Place Call Recordings into Salesforce
Insert links to your recordings wherever you want inside Salesforce while keeping them stored on the Natterbox platform.
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Trigger payments from directly inside Salesforce
Your agents are now able to take card payments from customers in Salesforce.
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Card holder data not seen or recorded
Customers enter card information with their phone keypad and the agent neither sees nor hears what they've entered.
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Customer stays connected to agent throughout process
Unlike other solutions, the customer can continue to speak with your agent if they have any questions.
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Call recording continues to ensure integrity
As no card holder information will be shared, all calls are recorded in an uninterrupted manner.
---------------
Global Telephony System
As a registered telephone company, we offer our own call package options and take care of number porting and new number provisioning.
Works with Non-Salesforce Users
While Natterbox integrates with Salesforce CRM, we are also able to provide Natterbox licences for any non-Salesforce users at your company for our voice services, all managed within Salesforce.
Ability to connect Softphones and Deskphones
You can choose whether you want your employees to make and receive calls directly through their computer or using a deskphone.
Conference Rooms
Our voice services enable you and your employees to make and receive calls through conference room phones and set up virtual conference rooms that can be dialled into from anywhere.
Voicemail
We offer voicemail as part of our service.
Salesforce Embedded WebRTC Phone
Our webphone is 100% embeded in Salesforce.
Integrates with Salesforce Process Builder
Enables you to use Salesforce Process Builder to trigger Natterbox events - so trigger an outbound call from a webform or automatically follow up on a support ticket when its raised.
Drag and Drop Policy Builder in Salesforce
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system.
Scripting Engine
Powerful way for advanced users to build sophisticated functionality into call routing policies (eg embedding objects into your CTI, such as map of where the customer lives).
Email, SMS and Chatter Alerts
Trigger notifications to your customers or agents (eg to confirm payment or the date of an appointment).
Works with Non-Salesforce Users
While Natterbox integrates with Salesforce CRM, we are also able to provide Natterbox licences for any non-Salesforce users at your company for our voice services, all managed within Salesforce.
Call recording (1 year to 25 years)
Our call recording module enables you to access your call recordings at no extra cost for 1 year and we have pricing options to enable you to access them for up to 25 years.
Place Call Recordings into Salesforce
Insert links to your recordings wherever you want inside Salesforce while keeping them stored on the Natterbox platform.
Salesforce Embedded WebRTC Phone
Our webphone is 100% embeded in Salesforce.
Integrates with Salesforce Process Builder
Enables you to use Salesforce Process Builder to trigger Natterbox events - so trigger an outbound call from a webform or automatically follow up on a support ticket when its raised.
Drag and Drop Policy Builder in Salesforce
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system.
Scripting Engine
Powerful way for advanced users to build sophisticated functionality into call routing policies (eg embedding objects into your CTI, such as map of where the customer lives).
Email, SMS and Chatter Alerts
Trigger notifications to your customers or agents (eg to confirm payment or the date of an appointment).
Post Call Surveys
Enable your customers to rate the interaction they've had with your agents following a call to track customer satisfaction.
Availability Status
These services are of importance for your call routing policies, enabling you to show which agents are on-shift and avaialable to deal with customers.
Call Queues
Choose what queuing rules you want to apply to customers dialling in (including queue jumping for VIP customers).
Callback Functionality for queuing customers
Let your customers choose the option to receive a callback instead of waiting in a queue for an agent.
Dynamic call routing based on Salesforce Information
Allows you to intelligently route calls based on Salesforce data, for example directly to a customer's Account Manager.
Modify Existing Salesforce Records
The Natterbox app enables you to make changes to a record (eg Account Owner) that are then updated in Salesforce.
Create New Records in Salesforce
The Natterbox app automatically creates a new lead when a prospect calls in or a case for new support queries and any other record type you need.
Skills Based Call Routing
If a customer is calling with a specific need, make sure their call gets routed to an agent who has the appropriate training to deal with their enquiry.
Real-time Wallboards
See real-time metrics about your agents and contact centre performance.
Listen In
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
Work wherever you want, on whatever device you want
Get complete Natterbox telephony and functionality on any device, whether desktop, mobile or tablet.
Salesforce integration on all devices
Eliminate need for additional admin time when on the move: wrap ups, notes and all call data pushed back into Salesforce.
Webphone for non-Salesforce users
Non-Salesforce users get a webphone with all Natterbox telephony functions.
Market-leading User Interface
Large, easy-to-navigate screen with quick access to menu items new CTI features. Enhanced UI makes it easy to see who is on the call when performing Listen In and Transfer functions.
Notifications
See your missed calls, voicemails and outstanding wrap up activity.
Listen In
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
Universal Click to Dial
Click a contact's number from Salesforce or from anywhere on the web to trigger a call from our CTI.
Customisable wrap-up codes
You choose what dropdown options your agents have to wrap up a call (eg Opportunity Update) to quickly track their activities.
Automated call logs in Salesforce
We capture 70+ data points from the calls your agents make and receive into Salesforce.
Local presence dialling (manual and automatic)
Agents can choose to display a local number to the person they're calling to increase the chance of pick-up.
Screen Pop in Salesforce
Upon answering a call in the CTI, a customer's Salesforce record will automatically be displayed (popped).
Preview Dialler List
Your agents are able to see which customers are on their call list in advance, enabling them to prepare information for their calls.
Dynamic Dial List
Dynamically push leads, contacts and accounts for your agents to call from any number of Salesforce fields.
Salesforce Omni-Channel Support
Your agents can indicate when they’re available for work, and for which service channels (such as voice, email, SMS and chat).
Address Book
Search by name and click to dial for for all contacts and companies in Salesforce as well as Natterbox PBX users.
Presence status
See whether internal contacts are available to take a call.
Voicemail playback
View voicemails by caller name, number, duration and click to play these.
Voicemail drop
Pre-record messages to send when reaching a customer's voicemail.
Call quality indicator
See the strength of your signal (useful for diagnosis when experiencing poor call quality) as well as microphone and speaker level.
Listen In
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
Universal Click to Dial
Click a contact's number from Salesforce or from anywhere on the web to trigger a call from our CTI.
Customisable wrap-up codes
You choose what dropdown options your agents have to wrap up a call (eg Opportunity Update) to quickly track their activities.
Automated call logs in Salesforce
We capture 70+ data points from the calls your agents make and receive into Salesforce.
Local presence dialling (manual and automatic)
Agents can choose to display a local number to the person they're calling to increase the chance of pick-up.
Screen Pop in Salesforce
Upon answering a call in the CTI, a customer's Salesforce record will automatically be displayed (popped).
Preview Dialler List
Your agents are able to see which customers are on their call list in advance, enabling them to prepare information for their calls.
Dynamic Dial List
Dynamically push leads, contacts and accounts for your agents to call from any number of Salesforce fields.
Salesforce Omni-Channel Support
Your agents can indicate when they’re available for work, and for which service channels (such as voice, email, SMS and chat).
Address Book
Search by name and click to dial for for all contacts and companies in Salesforce as well as Natterbox PBX users.
Presence status
See whether internal contacts are available to take a call.
Voicemail playback
View voicemails by caller name, number, duration and click to play these.
Voicemail drop
Pre-record messages to send when reaching a customer's voicemail.
Call quality indicator
See the strength of your signal (useful for diagnosis when experiencing poor call quality) as well as microphone and speaker level.

Speak to an agent on live chat to discuss your individual requirements, or request a demo today.

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