Product Features
Natterbox is a registered Telco and has been since inception. You can therefore rely on us for your number porting, new number provisioning and a variety of call package options (variable, local fixed and global fixed).
| Feature | Salesforce PBX | Call Centre | Salesforce CTI | Automatic call recording | PCI Payments |
|---|---|---|---|---|---|
| Provision Global Numbers |  | --- | --- | --- | --- |
| Works with Non-Salesforce Users | | --- | --- | --- | --- |
| Ability to connect Softphones and Deskphones | | --- | --- | --- | --- |
| Conference Room Phones | | --- | --- | --- | --- |
| Voicemail | | --- | --- | --- | --- |
| Salesforce Embedded WebRTC Phone | | | --- | --- | --- |
| Integrates with Salesforce Process Builder | | | --- | --- | --- |
| Drag and Drop Policy Builder in Salesforce | | | --- | --- | --- |
| Scripting Engine | | | --- | --- | --- |
| Listen Live, Monitor, Whisper, Barge | | | --- | --- | --- |
| Email, SMS and Chatter Alerts | | | --- | --- | --- |
| Post Call Surveys | --- | | --- | --- | --- |
| Presence and Availability Services | --- | | --- | --- | --- |
| Call Queues | --- | | --- | --- | --- |
| Callback Functionality for queuing customers | --- | | --- | --- | --- |
| Dynamic call routing based on Salesforce Information | --- | | --- | --- | --- |
| Modify Existing Salesforce Records | --- | | --- | --- | --- |
| Create New Records in Salesforce | --- | | --- | --- | --- |
| Skills Based Call Routing | --- | | --- | --- | --- |
| Real-time Wallboards | --- | | --- | --- | --- |
| API Services | --- | | --- | --- | --- |
| Native Historical Salesforce Reporting | --- | | | --- | --- |
| Click to Dial | --- | --- | | --- | --- |
| Customisable wrap-up codes | --- | --- | | --- | --- |
| Automated call logs in Salesforce | --- | --- | | --- | --- |
| Local presence dialling (manual and automatic) | --- | --- | | --- | --- |
| Screen Pop in Salesforce | --- | --- | | --- | --- |
| Preview Dialler List | --- | --- | | --- | --- |
| Salesforce Omni-Channel Support | --- | --- | | --- | --- |
| Call Recording (6 months to 25 years) | --- | --- | --- | | --- |
| Place Landline Call Recordings into Salesforce | --- | --- | --- | | --- |
| Trigger payments from directly inside Salesforce | --- | --- | --- | --- | |
| Card holder data not seen or recorded | --- | --- | --- | --- | |
| Customer stays connected to agent throughout process | --- | --- | --- | --- | |
| Call recording continues to ensure integrity | --- | --- | --- | --- | |
Provision Global Numbers
Works with Non-Salesforce Users
Ability to connect Softphones and Deskphones
Conference Room Phones
Voicemail
Salesforce Embedded WebRTC Phone
Integrates with Salesforce Process Builder
Drag and Drop Policy Builder in Salesforce
Scripting Engine
Listen Live, Monitor, Whisper, Barge
Email, SMS and Chatter Alerts
Salesforce Embedded WebRTC Phone
Integrates with Salesforce Process Builder
Drag and Drop Policy Builder in Salesforce
Scripting Engine
Listen Live, Monitor, Whisper, Barge
Email, SMS and Chatter Alerts
Post Call Surveys
Presence and Availability Services
Call Queues
Callback Functionality for queuing customers
Dynamic call routing based on Salesforce Information
Modify Existing Salesforce Records
Create New Records in Salesforce
Skills Based Call Routing
Real-time Wallboards
API Services
Native Historical Salesforce Reporting
Native Historical Salesforce Reporting
Click to Dial
Customisable wrap-up codes
Automated call logs in Salesforce
Local presence dialling (manual and automatic)
Screen Pop in Salesforce
Preview Dialler List
Salesforce Omni-Channel Support
Call Recording (6 months to 25 years)
Place Landline Call Recordings into Salesforce)
Trigger payments from directly inside Salesforce
Card holder data not seen or recorded
Customer stays connected to agent throughout process
Call recording continues to ensure integrity
Speak to an agent on live chat to discuss your individual requirements, or request a demo today.
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