Product Features
| Feature | Global Numbers | Salesforce PBX | Contact Centre | Salesforce CTI | Automatic call recording | Global Call Package |
|---|---|---|---|---|---|---|
| Provision Global Numbers |  | --- | --- | --- | --- | --- |
| Port Global Numbers | | --- | --- | --- | --- | --- |
| Global Telephony System | --- | | --- | --- | --- | --- |
| Works with Non-Salesforce Users | --- | | --- | --- | --- | --- |
| Ability to connect softphones and deskphones | --- | | --- | --- | --- | --- |
| Conference Rooms | --- | | --- | --- | --- | --- |
| Voicemail | --- | | --- | --- | --- | --- |
| Browser Embedded WebRTC Phone | --- | | --- | --- | --- | --- |
| Salesforce Embedded WebRTC Phone | --- | | | --- | --- | --- |
| Scripting Engine | --- | | | --- | --- | --- |
| Drag and Drop Policy Builder in Salesforce | --- | | | --- | --- | --- |
| Integrates with Salesforce Process Builder | --- | | | --- | --- | --- |
| Listen Live | --- | | | --- | --- | --- |
| Email, SMS and Chatter Alerts | --- | | | --- | --- | --- |
| Post Call Surveys | --- | --- | | --- | --- | --- |
| Presence and Availability Services | --- | --- | | --- | --- | --- |
| Call Queues | --- | --- | | --- | --- | --- |
| Callback Functionality for Customers Waiting in a Queue | --- | --- | | --- | --- | --- |
| Route calls based on Salesforce Information | --- | --- | | --- | --- | --- |
| Modify Existing Salesforce Records | --- | --- | | --- | --- | --- |
| Create New Records in Salesforce | --- | --- | | --- | --- | --- |
| API Services | --- | --- | | --- | --- | --- |
| Skills Based Call Routing | --- | --- | | --- | --- | --- |
| Wallboards | --- | --- | | --- | --- | --- |
| Native Salesforce Reporting – Calls and Availability | --- | --- | | | --- | --- |
| Click to Dial | --- | --- | --- | | --- | --- |
| Call activity/writing/Create new Activities in Salesforce | --- | --- | --- | | --- | --- |
| User Controlled CLI | --- | --- | --- | | --- | --- |
| Screen Pop in Salesforce | --- | --- | --- | | --- | --- |
| Progressive Dialler | --- | --- | --- | | --- | --- |
| Preview Dialler | --- | --- | --- | | --- | --- |
| Salesforce Omni-Channel Support | --- | --- | --- | | --- | --- |
| Record all Landline and CTI Calls for 6 months | --- | --- | --- | --- | | --- |
| Long Term Call Recording Storage – up to 25 years | --- | --- | --- | --- | | --- |
| Place Landline Call Recordings into Salesforce | --- | --- | --- | --- | | --- |
| Global Fixed Rate Call Package | --- | --- | --- | --- | --- | |
Global Numbers
Provision Global Numbers
Port Global Numbers
Salesforce PBX
Global Telephony System
Works with Non-Salesforce Users
Ability to connect softphones and deskphones
Conference Rooms
Voicemail
Browser Embedded WebRTC Phone
Salesforce Embedded WebRTC Phone
Scripting Engine
Drag and Drop Policy Builder in Salesforce
Integrates with Salesforce Process Builder
Listen Live
Email, SMS and Chatter Alerts
Contact Centre
Salesforce Embedded WebRTC Phone
Scripting Engine
Drag and Drop Policy Builder in Salesforce
Integrates with Salesforce Process Builder
Listen Live
Email, SMS and Chatter Alerts
Post Call Surveys
Presence and Availability Services
Call Queues
Callback Functionality for Customers Waiting in a Queue
Route calls based on Salesforce Information
Modify Existing Salesforce Records
Create New Records in Salesforce
API Services
Skills Based Call Routing
Wallboards
Native Salesforce Reporting – Calls and Availability
Salesforce CTI
Native Salesforce Reporting – Calls and Availability
Click to Dial
Call activity/writing/Create new Activities in Salesforce
User Controlled CLI
Screen Pop in Salesforce
Progressive Dialler
Preview Dialler
Salesforce Omni-Channel Support
Automatic call recording
Record all Landline and CTI Calls for 6 months
Long Term Call Recording Storage – up to 25 years
Place Landline Call Recordings into Salesforce
Global Numbers
Global Fixed Rate Call Package
Speak to an agent on live chat to discuss your individual requirements, or request a demo today.
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