Preisgestaltung von Natterbox

Wir wissen, dass jedes Team Ihres Unternehmens verschiedene Bedürfnisse hat.

We adopt a modular approach with flexible pricing, meaning you only pay for what you need and not for every Salesforce licence.

Unser einzigartiges Angebot ermöglicht es Ihnen, sich auf die Funktionen zu konzentrieren, die Sie heute benötigen und die Sie einfach nach Bedarf hinzufügen können, wenn Ihr Unternehmen wächst.

Product Features and Benefits

Natterbox is a registered Telco and has been since inception. You can therefore rely on us for your number porting, new number provisioning and a variety of call package options (variable, local fixed and global fixed).

Funktion Expand AllSalesforce PBXContact CentreSalesforce CTIAutomatische AnrufaufnahmePCI Payments
Globales Telefoniesystem
As a registered telephone company, we offer our own call package options and take care of number porting and new number provisioning.
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Auch für Anwender geeignet, die Salesforce nicht nutzen
While Natterbox integrates with Salesforce CRM, we are also able to provide Natterbox licences for any non-Salesforce users at your company for our voice services.
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Möglichkeit, Softphones und Tischtelefone zu verbinden
You can choose whether you want your employees to make and receive calls directly through their computer or using a deskphone.
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Telefone in Konferenzräume
Our voice services enable you and your employees to make and receive calls through conference room phones.
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Mailbox
We offer voicemail as part of our service.
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In Salesforce integriertes WebRTC-Telefon
Our webphone is 100% embeded in Salesforce.
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Mit dem Salesforce Process Builder integrierbar
You are able to build your call routing policies directly in Salesforce.
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Richtlinienerstellungstool in Salesforce nach dem „Drag & Drop“-Prinzip
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system.
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Skriptmodul
You can quickly create spoken messages (eg as part of your IVR) with a text-to-speech scripting engine.
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Zuhören in Echtzeit, Überwachen von Anrufen, hilfreiches Zuflüstern an den Agenten oder Kommunikation mit beiden Seiten mithilfe der Aufschaltfunktion
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
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Benachrichtigung per E-Mail, SMS und Chatter
Trigger notifications to your customers (eg to confirm payment or the date of an appointment).
---------
Umfragen im Anschluss an den Anruf
Enable your customers to rate the interaction they've had with your agents following a call.
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Präsenz- und Verfügbarkeitsdienste
These services are of importance for your call routing policies, enabling you to show which agents are on-shift and avaialable to deal with customers, as well as whether they're currently on the phone.
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Warteschleifen
Choose what queuing rules you want to apply to customers dialling in (including queue jumping for VIP customers).
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Rückruffunktion für Kunden in der Warteschleife
Let your customers choose the option to receive a callback instead of waiting in a queue for an agent.
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Dynamische Anrufweiterleitung, die auf Informationen von Salesforce basiert
Allows you to intelligently route calls, for example directly to a customer's Account Manager.
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Änderung bestehender Datensätze in Salesforce.
The Natterbox app enables you to make changes to a record (eg Account Owner) that are then updated in Salesforce.
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Erstellung neuer Einträge in Salesforce
The Natterbox app automatically creates a new record when a prospect calls in for the first time.
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Anrufweiterleitung basierend auf Fähigkeiten
If a customer is calling with a specific need, make sure their call gets routed to an agent who has the appropriate training to deal with their enquiry.
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Wallboards in Echtzeit
See real-time metrics about your agents and contact centre performance.
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Systemeigene historische Berichterstattung in Salesforce
See 60+ historical reports in Salesforce.
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Universal Click to Dial
Click a contact's number from Salesforce or from anywhere on the web to trigger a call from our CTI.
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Individualisierbare Wrapup-Codes
You choose what dropdown options your agents have to wrap up a call (eg Opportunity Update).
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Automatisierte Anrufprotokolle in Salesforce
We capture 60+ data points from the calls your agents make and receive into Salesforce.
------------
Anwählen über lokale Rufnummern (manuell und automatisch)
Agents can choose to display a local number to the person they're calling to increase the chance of pick-up.
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Screen Pop in Salesforce (eine Form der Rechner-Telefonie-Integration, bei der die Anruferinformationen eingeblendet werden)
Upon answering a call in the CTI, a customer's Salesforce record will automatically be displayed (popped).
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Vorschau der Anruferliste (Preview Dialler)
Your agents are able to see which customers are on their call list in advance, enabling them to prepare information for their calls.
------------
Salesforce-Support auf mehreren Kanälen
Your agents can indicate when they’re available for work, and for which service channels (such as voice, email, SMS and chat).
------------
Address Book
Search by name and click to dial for for all contacts and companies in Salesforce as well as Natterbox PBX users.
------------
Availability and Presence status
See availability of internal contacts and whether they are currently on the phone.
------------
Voicemail playback
View voicemails by caller name, number, duration and click to play these.
------------
Voicemail drop
Pre-record messages to send when reaching a customer's voicemail.
------------
Listen In
Whisper, Listen and Barge controls now in the CTI.
------------
Call quality indicator
See the strength of your own signal (useful for diagnosis when experiencing poor call quality) as well as microphone and speaker level.
------------
Anrufaufzeichnung (von 6 Monaten bis zu 25 Jahren)
Our call recording module enables you to access your call recordings at no extra cost for 6 months and we have pricing options to enable you to access them for up to 25 years.
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Speicherung der Aufzeichnungen von Festnetzanrufen in Salesforce
Insert links to your recordings wherever you want inside Salesforce while keeping them stored on the Natterbox platform.
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Veranlassung von Zahlungen direkt innerhalb von Salesforce
Your agents are now able to take card payments from customers in Salesforce.
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Informationen des Karteninhabers werden nicht angezeigt oder aufgezeichnet
Customers enter card information with their phone keypad and the agent neither sees nor hears what they've entered.
------------
Customer stays connected to agent throughout process
Unlike other solutions, the customer can continue to speak with your agent if they have any questions.
------------
Anrufaufzeichnung wird fortgesetzt, um die Integrität zu wahren
As no card holder information will be shared, all calls are recorded in an uninterrupted manner.
------------
Globales Telefoniesystem
As a registered telephone company, we offer our own call package options and take care of number porting and new number provisioning.
Auch für Anwender geeignet, die Salesforce nicht nutzen
While Natterbox integrates with Salesforce CRM, we are also able to provide Natterbox licences for any non-Salesforce users at your company for our voice services.
Möglichkeit, Softphones und Tischtelefone zu verbinden
You can choose whether you want your employees to make and receive calls directly through their computer or using a deskphone.
Telefone in Konferenzräume
Our voice services enable you and your employees to make and receive calls through conference room phones.
Mailbox
We offer voicemail as part of our service.
In Salesforce integriertes WebRTC-Telefon
Our webphone is 100% embeded in Salesforce.
Mit dem Salesforce Process Builder integrierbar
You are able to build your call routing policies directly in Salesforce.
Richtlinienerstellungstool in Salesforce nach dem „Drag & Drop“-Prinzip
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system
Skriptmodul
You can quickly create spoken messages (eg as part of your IVR) with a text-to-speech scripting engine.
Zuhören in Echtzeit, Überwachen von Anrufen, hilfreiches Zuflüstern an den Agenten oder Kommunikation mit beiden Seiten mithilfe der Aufschaltfunktion
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
Benachrichtigung per E-Mail, SMS und Chatter
Trigger notifications to your customers (eg to confirm payment or the date of an appointment).
In Salesforce integriertes WebRTC-Telefon
Our webphone is 100% embeded in Salesforce.
Mit dem Salesforce Process Builder integrierbar
You are able to build your call routing policies directly in Salesforce.
Richtlinienerstellungstool in Salesforce nach dem „Drag & Drop“-Prinzip
There's no need for any coding experience as you'll build your policies with a straightforward drag and drop system.
Skriptmodul
You can quickly create spoken messages (eg as part of your IVR) with a text-to-speech scripting engine.
Zuhören in Echtzeit, Überwachen von Anrufen, hilfreiches Zuflüstern an den Agenten oder Kommunikation mit beiden Seiten mithilfe der Aufschaltfunktion
Our listen-in options enable a supervisor to listen in without being heard, speak only to the agent, as well as speak to both parties.
Benachrichtigung per E-Mail, SMS und Chatter
Trigger notifications to your customers (eg to confirm payment or the date of an appointment).
Umfragen im Anschluss an den Anruf
Enable your customers to rate the interaction they've had with your agents following a call.
Präsenz- und Verfügbarkeitsdienste
These services are of importance for your call routing policies, enabling you to show which agents are on-shift and avaialable to deal with customers, as well as whether they're currently on the phone.
Warteschleifen
Choose what queuing rules you want to apply to customers dialling in (including queue jumping for VIP customers).
Rückruffunktion für Kunden in der Warteschleife
Let your customers choose the option to receive a callback instead of waiting in a queue for an agent.
Dynamische Anrufweiterleitung, die auf Informationen von Salesforce basiert
Allows you to intelligently route calls, for example directly to a customer's Account Manager.
Änderung bestehender Datensätze in Salesforce.
The Natterbox app enables you to make changes to a record (eg Account Owner) that are then updated in Salesforce.
Erstellung neuer Einträge in Salesforce
The Natterbox app automatically creates a new record when a prospect calls in for the first time.
Anrufweiterleitung basierend auf Fähigkeiten
Trigger notifications to your customers (eg to confirm payment or the date of an appointment).
Wallboards in Echtzeit
See real-time metrics about your agents and contact centre performance
Systemeigene historische Berichterstattung in Salesforce
See 60+ historical reports in Salesforce.
Systemeigene historische Berichterstattung in Salesforce
See 60+ historical reports in Salesforce.
Universal Click to Dial
Click a contact's number from Salesforce or from anywhere on the web to trigger a call from our CTI.
Individualisierbare Wrapup-Codes
You choose what dropdown options your agents have to wrap up a call (eg Opportunity Update).
Automatisierte Anrufprotokolle in Salesforce
We capture 60+ data points from the calls your agents make and receive into Salesforce.
Anwählen über lokale Rufnummern (manuell und automatisch)
Agents can choose to display a local number to the person they're calling to increase the chance of pick-up.
Screen Pop in Salesforce (eine Form der Rechner-Telefonie-Integration, bei der die Anruferinformationen eingeblendet werden)
Upon answering a call in the CTI, a customer's Salesforce record will automatically be displayed (popped).
Vorschau der Anruferliste (Preview Dialler)
Your agents are able to see which customers are on their call list in advance, enabling them to prepare information for their calls.
Salesforce-Support auf mehreren Kanälen
Your agents can indicate when they’re available for work, and for which service channels (such as voice, email, SMS and chat).
Address Book
Search by name and click to dial for for all contacts and companies in Salesforce as well as Natterbox PBX users.
Availability and Presence status
See availability of internal contacts and whether they are currently on the phone.
Voicemail playback
View voicemails by caller name, number, duration and click to play these.
Voicemail drop
Pre-record messages to send when reaching a customer's voicemail.
Listen In
Whisper, Listen and Barge controls now in the CTI.
Call quality indicator
See the strength of your own signal (useful for diagnosis when experiencing poor call quality) as well as microphone and speaker level.
Anrufaufzeichnung (von 6 Monaten bis zu 25 Jahren)
Our call recording module enables you to access your call recordings at no extra cost for 6 months and we have pricing options to enable you to access them for up to 25 years.
Place Landline Call Recordings into Salesforce)
Insert links to your recordings wherever you want inside Salesforce while keeping them stored on the Natterbox platform.
Veranlassung von Zahlungen direkt innerhalb von Salesforce
Your agents are now able to take card payments from customers in Salesforce.
Informationen des Karteninhabers werden nicht angezeigt oder aufgezeichnet
Customers enter card information with their phone keypad and the agent neither sees nor hears what they've entered.
Customer stays connected to agent throughout process
Unlike other solutions, the customer can continue to speak with your agent if they have any questions.
Anrufaufzeichnung wird fortgesetzt, um die Integrität zu wahren
As no card holder information will be shared, all calls are recorded in an uninterrupted manner.

Sprechen Sie mit einem Kundenbetreuer im Live-Chat, um Ihre individuellen Anforderungen zu besprechen oder noch heute eine Demo anzufordern.

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