4 reasons why a cloud phone system is what you need in 2017

Introduction In a world of advancing technology, the cloud based VoIP (Voice over Internet Protocol) keeps you connected with everyone without the hassles of a traditional phone system. Hosted phone systems are rapidly becoming a thing of the past. Bring in the cloud phone systems! It is inevitable that before long, nearly every company will be using cloud phone systems.…

Find out which third party Salesforce CTI Solution won the Demo Jam and why

In May 2017 Natterbox was voted by a large Salesforce audience, with a resounding lead, as the chosen Salesforce CTI solution over 5 other worthy contenders.   With the audience comments seen to lead with; So what makes Natterbox so different to others? We focus on removing the complexity and improving the quality. By this we mean simplifying Telephony by…

Customer Experience Management over the Telephone

Any leading business knows the importance of meeting customer expectations through customer experience management. It’s an easy formula: Happy Consumers = Happy Business The methods that can be employed to improve consumer satisfaction levels are, however, forever-changing. Some companies do inevitably fall behind. As technology has evolved, the expectations of customers have evolved alongside it. With the increased control that…

Natterbox wins Salesforce ‘Demo Jam’ – building a live contact centre in just 3 minutes

London, May 18 2017 Natterbox has won the prestigious Salesforce ‘Demo Jam’ at the Salesforce World Tour - London, impressing the audience by building a contact centre in just 3 minutes and being voted as the winner. Natterbox was one of 6 respected AppExchange partners chosen to demo their product. Contestants had just 3 minutes to demo capabilities so Natterbox…

Using Cloud to Neutralise the Telephony Hot Potato

By Ian Moyse, Sales Director Natterbox, Board Member Cloud Industry Forum & FAST Telephone systems and PBX’s (Private Branch eXhange) have historically been a hot potato in a business, an important service for users needing firm ownership and the most obvious bucket to be thrown into  being that of the traditional IT team. This IT team if often frustrated that…