dormakaba selects Natterbox to provide integrated telephony solution

London, 23 February 2018, dormakaba, a market-leading provider of products, solutions and services for secure access to buildings, today announced it is moving its Hitchin based contact centre telephony to Natterbox - a global cloud-based telecommunications company, enabling businesses to increase productivity and personalise their whole customer experience. Victoria Phipps, Customer Service Manager, dormakaba comments: “The Natterbox pre-sales process has…

Australia’s Best Online Travel Company Selects Natterbox For Full Visibility of Calls, Availability and Business Insights

Sydney – 13th February 2018, Natterbox today announced that TripADeal, Australia’s Best Online Travel Company (NTIA 2017), has chosen Natterbox to support their office move, clean desk policy and extensive reporting requirements. Built on the Salesforce Platform, AVS reduces dependencies on telecoms and IT and puts the phone system and contact centre into the hands of Salesforce administrators who can enable, configure…

Natterbox Shortlisted in 9 Prestigious Award Categories

London – 30th January 2018, Network Computing Magazine has just announced the 2018 shortlist of nominations for their long serving  Network Computing Awards, with Natterbox gaining credence in 9 of its 23 categories. Throughout 2017 Natterbox won a number of industry accolades and awards including Best Cloud Based Voice Services Platform, Voice and CRM Integration Specialists of the Year, a UK…

Reconomy selects Natterbox for new telephony system

London, 18th January 2018, Reconomy, the UK’s market-leading provider of outsourced recycling and resource management services, today announced that after evaluating solutions from NewVoiceMedia and Mitel, it has selected Natterbox to deliver a market leading telephony system. Natterbox is a global cloud-based telecommunications company, enabling businesses to increase productivity and personalise their whole customer experience. Andrew Evers, Head of IT,…

Get ahead on call recording compliance directly from within Salesforce™

London, 22nd December 2017, global transportation technology giant, Uber, is in hot water over allegations that employees have been secretly recorded without permission. The organisation conducted over 200 ‘listening sessions’ in response to a blog post by a former Uber engineer which alleged sexual harassment at the company. It is alleged that Uber secretly recorded these ‘listening session’ calls that…