Natterbox announced as a finalist in UK Customer Experience Awards 2017

CX Awards

Natterbox, today announced that it has been shortlisted as a finalist in the Technology and Telecoms category of the UK Customer Experience Awards 2017.   Neil Hammerton, CEO, Natterbox comments, “We are delighted to be a category finalist for this prestigious award. Customer experience is key - 66% of consumers are likely to switch brands if they do not receive…

Natterbox joins the Cloud Industry Forum

CIF

Natterbox, the advanced voice cloud innovator delivering 100% cloud telephony in Salesforce, today announced it has joined the Cloud Industry Forum (CIF) - the industry body focused on raising standards and improving transparency in the cloud sector. CIF is a not-for-profit organisation that aims to improve standards and education in the cloud industry. It provides transparency through certification to a…

Natterbox Announce Operational Expansion – adding Singapore & Hong Kong Datacentres & second Global Customer Support Centre

London 6th July 2017, Natterbox today announced the addition of Singapore and Hong Kong to its global datacentre network and a new 24x7 support APAC operation in Sydney – this is the organisations second international support centre. Company growth has accelerated following the launch of Advanced Voice Services (AVS) the world’s first global phone system and contact centre 100% native…

Follow the Sun: are you giving your customers the support they expect?

Offer superior, personalized, customer support, free your staff from night shifts, unlock new geographies and learn more about your customers with Follow the Sun. Read on to find out how. For a fast-growing company, customer service can be the defining feature that powers your growth trajectory – or derails it. Word of mouth is crucial and nothing spreads faster than…

4 ways to convince yourself (or your boss) to move your phone to the cloud

Introduction In a world of advancing technology, a cloud based telephony solution keeps you connected with everyone without the hassles of a traditional phone system. Hosted and in-house phone systems are rapidly becoming a thing of the past. Bring in the cloud phone systems! It is inevitable that before long, nearly every company will be using cloud phone systems. This blog post…