The Deep Blue Ce(bit)

by James Radford, Product Manager at Natterbox Cebit 2017! This year, Salesforce World tour has smushed together with the sprawling CeBIT conference in Hannover. Here at Natterbox, we could not resist popping over to see the unusual lovechild such a tech conference fusion would make.   First impressions? Green. Salesforce love to tout their green credentials and with the groundbreaking 1-1-1 program…

OMG! Contact Centres are going OTT !

by James Radford – Product Manager Natterbox Non cloud contact centres are falling behind the curve. The 2016 Dimension Data Global Contact Centre Benchmarking Report provides some interesting insights into Contact Centre trends such as the fact that over 60% are now planning for the cloud which is surprisingly low given the rate of adoption of cloud technology in general.…

Trust and Scale – How these Fin Tech firms are globalising fast

By James Radford, Product Manager Natterbox   Opening new markets in the financial sector whether they are geographic or demographic demands more than just product innovation.  Success requires building trust, the ability to scale and a healthy appetite to disrupt an established industry.  Today we will look at three local Fin Tech firms and how they achieved their success. N26…

Essential information about call recording legislation in Australia, the United Kingdom and the United States

This blog post will tell you what you need to know about call recording laws in the US, the UK and Australia. All call recording, whether mobile call recording or landline, are subject to some controversy. However, recording a call might also be mutually beneficial in case of a dispute. In the UK, for example, companies in the Financial Services…

Drive adoption of Salesforce in your company

You’re all set up. You have decided to get a proper CRM system. You choose Salesforce, get it set up, and then you start creating accounts and send out invitations to the relevant people in your company. Soon, that magnificent overview of growth in sales will be the pride of your morning dashboard. Then nothing happens. So after a couple…