Virgin Wines provides bespoke customer service with Natterbox telephony platform

London – 9th January 2019; Natterbox, a leading provider of global voice cloud services, today announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. The online retailer, offering boutique and exclusive wines that its customers cannot…

Natterbox and Atlantic Technologies join forces to incorporate voice into the end-to-end digital transformation offering

London – 20th November 2018; Natterbox, a leading provider of global voice cloud services, today announced a partnership with Atlantic Technologies, an international Salesforce cloud consulting partner, to offer customers a comprehensive, end-to-end digital transformation solution. The strategic partnership will enable Atlantic Technologies, a platinum partner of Salesforce with offices in London and Milan, to offer its customers the option…

Natterbox takes PCI compliance further with new automated payment system

First telephony provider to automatically connect customers to their credit card provider while on a call London, 16th October 2018 – Natterbox, a leading provider of global voice cloud services, has today announced that it has fully integrated a highly secure, automated credit card payment service which meets the strict PCI DSS standards into its telephony platform, . The new service,…

Enhanced customer service as Natterbox extends voice to Salesforce Omni-Channel

Telephony integration allows for better handling of queries across all channels 25th September 2018: Natterbox, a leading provider of global voice cloud services, has announced it is now offering its full telephony capabilities as part of Salesforce Omni-Channel, helping customers to fully manage inbound queries across all channels. By including voice, businesses can now deliver a connected customer experience without…

Sales Leadership Marginal Gains

What edges can you get in the increasingly competitive sales environment? Communication is key and we live in a multi-channel world, is this benefiting or hindering your sales effectiveness? Do you really know what is going on? Here in a short Video Blog, Ian Moyse, Natterbox Sales Director and Sales Director of the year winner (Institute of Sales Management) highlights…